IT Support Technician

Jabil Circuit; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company is providing an opportunity for a technical support role focused on end-user assistance for IT systems. This position involves maintaining network hardware, providing training, and ensuring compliance with company policies, offering a supportive work environment that encourages continuous improvement and customer satisfaction.

Competenze

• Ensures adherence to all company health, safety, and quality policies.
• Manages confidentiality of data and proprietary information.
• Interprets various instructions and maintains IT systems.

Mansioni

• Provides technical support for PC, server, hardware, and software applications.
• Administers network hardware and document new processes.
• Offers training and technical assistance to end-users.

Conoscenze

Technical Support

Network Administration

Documentation

Customer Service

Formazione

Relevant IT Certification

Descrizione del lavoro

12 HOUR SHIFT

6 PM TO 6 AM

Sunday, Monday, Tuesday, Alternating Wednesdays (402)

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.


ESSENTIAL DUTIES AND RESPONSIBILITIES
· Interact with supplier/service provider ensure tasks are completed.
· Monitor asset inventory.
· Verify back up, daily check list, account maintenance.
· Administer tape rotation - back up tapes.
· Serve as the point of technical escalation.
· Perform periodic license audits.
· Create and configure ghost images for site hardware.
· Create and Image MES and SAP RF Scanners.
· Maintain and troubleshoot site PBX.
· Provide on call support.
· Identify and purchase hardware using the CER Process.
· Administer network hardware (enabling and disabling ports).
· Administer file services, Print Services and Terminal Servers.
· Document new processes.
· Provide support to wireless devices. (i.e. - Blackberry).
· Follow all procedures around the ISS security policy.
· Provide end user training & technical assistance.
· Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
o Network Administration (equipment maintenance, backups, daily checklists).
o Systems Administration (account maintenance, backups/restores, server maintenance).
o Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
o Database Administration (daily checklists, backups, troubleshooting).
· Load and verify correct operation of software packages.
· Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
· Simulate or recreate user problems to resolve operating difficulties.
· Maintain inventory of computer parts and lo of all repairs/service performed.
· Provide training and technical assistance to users.
· Participate in the exchange of ideas and information within the department.
· Ask questions; encourage input from team members.
· Provide regular updates to appropriate managers.
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assure that procedures and work instructions are efficient and not redundant.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Confer with reporting manager on complex or unusual situations.
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

· Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
· Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
· Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
· Maintain discretion and confidentiality in all areas pertaining to the IT systems.
· Understand and embrace the business and IT strategic direction.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy.