IT Support Manager

Experteer Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un Manager di Supporto IT per fornire assistenza tecnica e gestire le richieste degli utenti. In questo ruolo, sarai il punto di contatto principale per tutte le questioni relative al supporto IT, ottimizzando l'uso delle piattaforme aziendali e collaborando con team tecnici specializzati. Se hai una laurea in Informatica e un'esperienza consolidata in supporto IT, questa è l'opportunità perfetta per contribuire a un ambiente di lavoro inclusivo e stimolante, dove il tuo lavoro avrà un impatto significativo su come le persone interagiscono con la tecnologia.

Competenze

• Esperienza in un ruolo di supporto IT in un'organizzazione di medie o grandi dimensioni.
• Capacità di tradurre il linguaggio tecnico in termini comprensibili per gli utenti finali.

Mansioni

• Fornire supporto tecnico di primo livello e gestione delle richieste degli utenti.
• Monitorare e mantenere il sistema di ticketing per la gestione dei problemi.

Conoscenze

Supporto IT

Problem-solving

Comunicazione

Pensiero indipendente

Collaborazione

Gestione delle priorità

Traduzione del linguaggio tecnico

Formazione

Laurea in Informatica

Certificazioni equivalenti

Strumenti

Active Directory

Office 365

Router

Switch

Firewall

Punti di accesso wireless

Descrizione del lavoro

About us
Lendlease is a globally integrated real estate and investment group with core expertise in shaping cities and creating strong and connected communities. Being bold and innovative characterises our approach and doing what matters defines our intent.

The role

We are currently recruiting for an IT Support Manager to join our business in Milan, Italy.

What will you do?

• Provide first level support and escalation to dedicated teams, while serving as the primary point of contact for all management and support issues related to the helpdesk.
• Provide daily technical support to business users to optimize use of key business platforms and resolve issues.
• Engage and follow up with specialized technical teams when needed.
• Interface with the global IT team.

Responsibilities

• Serve as the primary point of entry and communication with end users from assignment to resolution of functional and technical issues/requests on supported hardware and software.
• Provide on-site and remote support to end users and offices for installation, configuration, and troubleshooting on desktops, laptops, mobile devices, printers, and audio/video equipment.
• Monitor and maintain the ticketing system, including assigning tickets to self or specialized support teams when necessary and managing service logs.
• Perform initial assessment of production application issues to identify appropriate escalation contacts and then follow through to resolution.
• Constantly help promote self-service, including the development of tools and materials (knowledge base, instructions, self-service tools) that encourage end users to be more autonomous.
• Determine the most cost-effective ways to solve problems and minimize resolution time.
• Ensure that operating systems are up-to-date and meet security requirements.
• Ensure that equipment throughout the office is adequately protected.
• Manage user accounts in Active Directory.
• Contribute to the provisioning and maintenance of Windows and Apple computers.
• Maintain enterprise-wide inventory of equipment and software licenses.
• Adhere to our global standards and policies.
• Assist in onboarding and termination of employees.
• Assist in the maintenance of various infrastructure technologies under the guidance of the Network Team (Server, Security, O365, AD, VOIP, Network Equipment, etc.).
• Maintain strong relationships with external vendors and serve as an interface and escalation point for them.
• Stay current on the latest technology trends and propose new productivity tools.

You will bring

• Bachelor's degree in Computer Science, Information Systems or equivalent certifications and experience.
• Experience in an IT support or similar role in a medium to large organization.
• Experience with Active Directory and Office 365.
• Experience configuring and maintaining routers, switches, firewalls, and wireless access points.
• Strong collaborative mindset.
• Strong problem-solving and independent thinking skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize incoming requests.
• Ability to translate technical language into terms that are easy for end users to understand.
• Ability to speak English language is required.

Belong at Lendlease

We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm.

We are a disability inclusive employer. Click here to see our standard recruitment process. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method.

We build careers, develop skills, and invest in people. Imagine what more you can do here.

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/or disabled.

Summary

• Location: Milano, Italy
• Type: Full time