IT Support Engineer - On Site

Experteer Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa cerca un ingegnere di supporto IT per fornire assistenza tecnica sia remota che in loco. Questa posizione richiede un forte orientamento al servizio e la capacità di risolvere problemi hardware. Il candidato ideale avrà una laurea e un'esperienza di almeno 3 anni nel settore, oltre a competenze avanzate in Microsoft Office. Un ambiente di lavoro collaborativo e inclusivo offre opportunità di crescita e sviluppo. Se sei motivato a fornire un servizio eccellente e desideri far parte di un team diversificato, questa è l'opportunità che fa per te.

Competenze

• 3+ anni di esperienza in assistenza IT con un forte orientamento al servizio.
• Capacità di risoluzione problemi hardware e utilizzo avanzato di Microsoft Office.

Mansioni

• Fornire supporto tecnico remoto e in loco agli utenti.
• Gestire e mantenere l'infrastruttura IT locale e i dispositivi di lavoro.

Conoscenze

Assistenza IT

Microsoft Office (Excel, PowerPoint, Outlook)

Risoluzione problemi hardware

ServiceNow

Nexthink/Device Management

ITIL

Proficienza informatica generale

Formazione

Laurea triennale o esperienza equivalente

Strumenti

ServiceNow

Nexthink

Descrizione del lavoro

Seniority Level: Associate

Ownership

The role:
The IT Support engineer is an active point of contact for employees seeking technical assistance. The IT Support engineer performs both remote and on-site troubleshooting using tools and support channels available (omnichannel model). The engineer supports through diagnostic techniques, knowledge management sources, relevant questions, and if required also deep dive analysis. This is to enable and deliver competent, fast, and useful assistance to employees where necessary, whether that is in one of our remote troubleshooting support channels or on-site, physically in one of our work sites. In addition, the job holder is required to build competency across multiple technical areas, mostly workplace, within our application landscape, as well as other core IT areas, such as network, voice, video, collaboration, and printing.

The IT Support engineer also owns the local IT footprint for the respective geographical scope, which includes e.g., server rooms, technical rooms, meeting rooms, input/output devices (e.g., Printers, Scanners), workplace assets, and various others. This ownership also includes necessary maintenance and preventive interventions, in alignment with the activities of the Business Unit IT Operations Manager.

Who we're looking for:

Professional Experience: Proven experience in IT Support for 3+ years.

Personal Qualities: High level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support. Resilience and high stress-level tolerance.

Educational Background: Bachelor's degree or equivalent experience.

Language Skills: Fluent both Italian and English.

Technical skills:

1. Advanced level usage of Microsoft Office (Excel, PowerPoint, Outlook)
2. General hardware troubleshooting skills
3. ServiceNow and Nexthink/Device Management Applications are a plus
4. Advanced understanding of IT Processes (ITIL) esp. IT Operations
5. General computer and technology proficiency

The job holder is expected to come with a high level of curiosity to learn various technology areas, combined with a customer service experience mindset to deliver a high customer satisfaction service. The IT Support engineer will be part of a multi-language IT team with a diverse technology background and areas of expertise.

What you can expect from us:
In this role, you'll have the potential to transform our business and your career. You'll get the support and mentor you need to succeed. We're a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You'll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

We are building a team that's more supportive, more inclusive and more collaborative. A team that's diverse in background, skills and experience.

So if you dream big but are concerned you're not a perfect fit against the job description, we'd still encourage you to apply. You may just be the right candidate to help us create a future with more cheers.