IT Support Engineer - On Site

AB InBev; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

AB InBev is seeking an IT Support engineer in Milano to provide both remote and on-site technical assistance. Candidates should have over 3 years of relevant experience, possess a bachelor's degree, and demonstrate strong problem-solving skills. The role requires fluency in Italian and English, and will involve various IT processes and support channels to enhance employee efficiency.

Competenze

• Proven experience in IT Support for 3+ years.
• Fluent in both Italian and English.
• High level of curiosity to learn various technology areas.

Mansioni

• Provide technical assistance to employees through troubleshooting.
• Support IT processes in multiple technical areas including network and collaboration.
• Maintain local IT footprint including server rooms and workplace assets.

Conoscenze

Service mindset

Customer support

Resilience

Formazione

Bachelor's degree or equivalent experience

Strumenti

Microsoft Office

ServiceNow

Nexthink

Descrizione del lavoro

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive.

We empower you to dream big, lead change, and create a long-lasting legacy.

We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.That’s Who We Are : Come and OWN IT.

The role :

The IT Support engineer is an active point of contact for employees seeking technical assistance. The IT Support engineer performs both remote and on-site troubleshooting using tools and support channels available (omnichannel model). The engineer supports through diagnostic techniques, knowledge management sources, relevant questions, and if required also deep dive analysis. This is to enable and deliver competent, fast, and useful assistance to employees where necessary, whether that is in one of our remote troubleshooting support channels or on-site, physically in one of our work sites. In addition, the job holder is required to build competency across multiple technical areas, mostly workplace, within our application landscape, as well as other core IT areas, such as network, voice, video, collaboration, and printing.

The IT Support engineer also owns the local IT footprint for the respective geographical scope, which includes e.g., server rooms, technical rooms, meeting rooms, input / output devices (e.g., Printers, Scanners), workplace assets, and various others. This ownership also includes necessary maintenance and preventive interventions, in alignment with the activities of the Business Unit IT Operations Manager.

Who we’re looking for :

Professional Experience : Proven experience in IT Support for 3+ years.

Personal Qualities : High level of service mindset, self-motivated achiever who gains satisfaction from providing excellent customer support. Resilience and high stress-level tolerance.

Educational Background : Bachelor's degree or equivalent experience.

Language Skills : Fluent both Italian and English

Technical skills :

• Advanced level usage of Microsoft Office (Excel, PowerPoint, Outlook)
• General hardware troubleshooting skills
• ServiceNow and Nexthink\Device Management Applications are a plus
• Advanced understanding of IT Processes (ITIL) esp. IT Operations
• General computer and technology proficiency

The job holder is expected to come with a high level of curiosity to learn various technology areas, combined with a customer service experience mindset to deliver a high customer satisfaction service. The IT Support engineer will be part of a multi-language IT team with a diverse technology background and areas of expertise.

BUILD YOUR CAREER WITH US

We recruit for mindset, ambition, and cultural fit.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy.We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

LI-ABI ZoneEUR

It Support • Italy Milano