IT Support Analyst

Videndum plc; Feltre; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Videndum plc, a leader in the image capture and content creation market, seeks an IT Support Analyst in Feltre. This mid-senior level role involves providing technical support, managing installations, and foster an excellent customer experience. The ideal candidate will have a strong background in IT, troubleshooting, and effective communication skills.

Competenze

• Minimum 2-3 years’ experience in a similar IT Support Role.
• Good English proficiency.
• Strong verbal and written communication skills.

Mansioni

• Act as the first point of contact for technical IT assistance.
• Manage Helpdesk HW and SW installation and maintenance.
• Provide technical resources with IT Projects and project delivery.

Conoscenze

Troubleshooting

Customer Experience

Documentation

Technical Support

Communication

Formazione

High School Diploma or equivalent

Strumenti

Office 365 Solutions

Active Directory

Windows 10

Windows 11

Networking

Descrizione del lavoro

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Videndum plc is an international group principally serving customers in the "image capture and content creation" market. Videndum plc has two divisions: Production Imaging and Creative Solutions. Videndum's Production Imaging Division designs, manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.

Our people are key to Videndum plc’s future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.

Role Summary:

To act as the first point of contact for colleagues seeking technical IT assistance in presence, over the phone or email, to offer an initial triage response or facilitate ticket logging and escalation processes.

Provide technical resources with IT Projects and project delivery.

Manage the Feltre plants and Cassola HQ Helpdesk HW and SW installation and maintenance.

Knowledge and Skills:

Essential:

• Minimum 2-3 years’ experience in a similar IT Support Role,
• Performing onsite and remote troubleshooting through diagnostic techniques and asking pertinent questions.
• Install and maintain hardware and software, with a specific focus on the production plants.
• Determining the best solution based on the details provided of the issue and assist colleagues through the problem-solving process.
• Accurately categorise and record events, problems and their resolution. Create and maintain full documentation in line with existing procedures.
• Foster self-service resolution in colleagues and escalate unresolved issues to the next level of IT support.
• Provide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets.
• Execute and have input into internal IT related polices, processes and procedures (for example employee on-boarding workflow).
• Basic administration tasks such as ordering and shipping of equipment.
• Acting as a champion for the importance of customer experience within the business.
• Contributing to the office culture, conduct and discipline to encourage an enjoyable, productive, and efficient workplace for all.
• Seeking success for the company, contributing, and supporting the company Vision and Values for the future growth to the benefit of all stakeholders.
• Fostering sound working relationships with all employees.
• Any other duties consistent with the job description that may be required from time to time.
• Good English proficiency
  
  

Desirable:

• Excellent telephone manner and face to face communication skills
• Excellent organisational, time management and prioritisation skills
• Always willing to cooperate and assist
• Proven technical ability, through relevant, demonstrable, technical qualifications/experience in one or more of the following: Office 365 Solutions, Active Directory administration, Windows 10, 11, iOS, Android, Basic Network troubleshooting.
• Windows Server, VMware experience, Nutanix
• Use initiative to ensure that high importance deadlines and SLAs are met.
• Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
• Willingness to travel, as required, to other Videndum offices and remote sites for the purpose of onsite support.
  
  

Please note that this job description is not an exhaustive list of the duties that you may be required to perform, and the company reserves the right to make amendments to the job description at any time, which may include adding or removing items from the list of duties outlined above.

Education and Qualifications:

Essential:

High School Diploma or equivalent

Desirable:

Technical accreditation in relevant technologies (Microsoft, Networking, Security etc)

Videndum Mindset:

Our commitment is founded on a set of core values that form the Videndum Mindset:

• Exceptional Product Performance
• Customer Focus
• Leading a Fast Changing Market
• Global Capability
• Transparency, Integrity and Respect
• Environmental Consciousness
  
  

Health and Safety is at the forefront of everything we do at Videndum:

All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.

Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.

Sblocca le informazioni sulle assunzioni su

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Broadcast Media Production and Distribution

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