IT Specialist

Experteer Italy; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Un leader mondial dans le domaine des produits sportifs recherche un Administrateur IT pour garantir la stabilité et la sécurité de son infrastructure. Le candidat idéal aura une expérience significative dans le support informatique et la gestion des systèmes. Les responsabilités incluent la configuration des serveurs, le dépannage réseau et le support technique aux utilisateurs. Cette position requiert un engagement envers le service client et la capacité à travailler sous pression.

Competenze

• 3+ years in IT support or system administration.
• Fluency in spoken and written English.
• Experience in troubleshooting OSI model issues.

Mansioni

• Install, configure, and maintain servers and networks.
• Troubleshoot issues across hardware, software, and networks.
• Manage IT assets and maintain accurate inventory.

Conoscenze

Troubleshooting

Networking

Customer Service

Communication

Formazione

Associate’s or Bachelor’s degree in Information Technology

Strumenti

ServiceNow (SNOW)

Jira

VMware vSphere/ESXi

Microsoft Hyper-V

Descrizione del lavoro

The IT Administrator is responsible for ensuring the stability, performance, and security of the organization’s IT infrastructure. This includes maintaining and configuring computer systems, network hardware, and virtualization environments. The role provides technical support to end-users, ensures system uptime, and actively contributes to IT projects aimed at improving operational efficiency and service delivery.

GENERAL DUTIES AND RESPONSIBILITIES:

Install, configure, and maintain servers, networks, and endpoint systems (Windows and macOS).

Perform software installations, diagnostics, and repairs for both PC and Mac environments.

Troubleshoot and resolve technical issues across hardware, software, and network layers.

Network Analysis and Troubleshooting.

Principles and practices of ITIL standards.

Work cooperatively with users to provide basic direction and instruction with computer applications and systems.

Maintain confidential data and information.

Analyze problems; identify alternative solutions, project consequences of proposed actions.

Communicate clearly and concisely, both orally and in writing.

Analyze situations carefully and adopt effective courses of action.

Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.

Manage IT assets and maintain accurate inventory records.

Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.

Collaborate effectively with users in both warehouse production, retail stores and corporate office environments.

Handle escalated support requests from Level 1 analysts

QUALIFICATIONS\REQUIREMENTS:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.

3+ years of experience in IT support or system administration.

Demonstrates fluency in spoken and written English.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES:

Excellent verbal and written communication skills

Experience with handheld scanners, label printers, and other ruggedized equipment is a plus.

ExperienceServiceNow (SNOW) to track, manage, and resolve technical issues and service requests.

ExperienceJira to plan, track, and manage tasks and projects.

Proficiency in Intune, SharePoint, and Microsoft 365 products

Experience with network troubleshooting and hardware maintenance.

Experience in troubleshooting OSI model issues

Experience using PowerShell

Strong knowledge of Macintosh OS, Windows OS and MS Office products

Strong troubleshooting skills

Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management

Ability to handle multiple competing priorities

Ability to work with minimal supervision

Ability to use discretion and confidentiality with access to sensitive data

Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.

ExperiencetroubleshootingandresolvingWAN/LAN print related issues

Networking: TCP/IP, DNS, DHCP, VPN, VLANs, routing and switching, network segmentation

Experience withVMware vSphere/ESXi, Microsoft Hyper-V

A strong dedication to quality customer service.

Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved, and ability to respond to last-minute requests.

Responsible for all aspects of end-user PC provisioning, including setup of hardware, software, and peripherals.

Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems.

Create and maintain technical documentation including procedures, configurations, and knowledge base articles

Provides assistance in installing switches, routers, and other network devices.

C-Lever or Executive staff is a plus.

Ability to travel to any of the Fanatics offices as and when required

Ability to provide on-call and weekend support, as required by business needs

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset
Tempo pieno
Posting Date: 2025-06-25