IT Servicenow Business Analyst

Nestle; Assago; Ibrido; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A global food and beverage company in Milan is seeking a Business Analyst to join its Workforce 360 team. This role requires strong expertise in ServiceNow, particularly in Portals and Knowledge Management. The ideal candidate will have over 3 years of experience and excellent communication skills to work efficiently across teams. The position offers flexibility with some remote work options.

Competenze

• 3+ years experience as an IT Business Analyst.
• Certified or experienced with ServiceNow, specifically in Portals and Knowledge Management.
• Experience in a global environment with virtual teams.

Mansioni

• Define and document business requirements and translate them into IT solutions.
• Analyze, document, and test program development and process flows.
• Coach and direct staff to align business needs with IT strategies.

Conoscenze

ServiceNow Portals

Agile methods

Effective English communication

Project management

Microsoft Office 365

Facilitating requirement discovery workshops

Formazione

Bachelor's degree in business, computer science, systems analysis, or related studies

Strumenti

ServiceNow

SharePoint Online

Descrizione del lavoro

Overview

Make a virtual tour inside Nestlé in Italy

• Position Snapshot
• Global role at Nestlé IT, Workforce 360 stream
• Located in Nestlé Milan Headquarters
• Permanent contract
• Full-time in the Milan HQ with some flexibility to work remote
• Bachelor's degree in business, computer science, systems analysis, or related studies and experience
• 3+ years experience as an IT Business Analyst working on software development projects or as ServiceNow solution consultant, with relevant expertise and experience on the Service Portal and Knowledge Management modules
• Certified on and / or expertise working with ServiceNow, in particular ServiceNow Portals and Knowledge Management modules
• Understanding of Agile / DevOps methods and processes
• Effective English communication
• Only CVs written in English will be taken into consideration

What you will do

Are you a talented Business Analyst ready to join Nestlé Workforce 360 Collaboration, Content and Portal Services product team in Milan, Italy?

We need you to create a deep understanding of opportunities and issues faced by the business functions and recommend the best IS / IT solutions.

As a ServiceNow Business Analyst, you will translate business strategies, opportunities, threats, and needs into IS / IT product requirements. Working within the Content and Portal Services Product team to specify, test and deploy IS / IT solutions, this role requires a hands-on and proactive approach, with excellent prioritization, time management and communication skills.

Responsibilities

• Bridge communication between various teams and stakeholders (e.g. developers, UX designers, vendors, business sponsor, and end users) and define a product that is technically feasible and meets business and user needs.
• Partner with business and IS / IT to elicit, analyze, translate and document business requirements, pain points or opportunities into IS / IT solutions.
• Work with technical teams (e.g. developers) and UX designers to translate the business requirements into viable solutions.
• Consult with your product manager to define the minimum viable product (MVP) that satisfies the business needs.
• Ensure that Product / Product Group Managers and Business Relationship Manager (BRM) are supported in the development of their product strategies through incremental improvement.
• Partner with the BRM and Product Group Manager to facilitate strategy and innovation planning with business stakeholders.
• Analyze, document (business process maps, customer and user journeys, data flows) and test program development, logic and process flows.
• Consult with Product Group teams and propose improvement solutions.
• Ensure training materials for the Product Group area are created and up-to-date; oversee and ensure training is delivered for deployment and support teams, end user trainers, and end users.
• Support the analysis and resolution of solution issues as part of third-level sustain activities.
• Coach, motivate and direct staff across organizations to understand business needs and find the best solution aligning with customer objectives and IS / IT / Business strategy.

Qualifications

• Experience / Expertise defining and implementing ServiceNow Service Portals and Knowledge Management solutions, including best practices, information architecture, governance models and adoption strategies.
• Experience / Expertise with ServiceNow ITSM and HR Case Management modules is a plus.
• Excellent English communication skills (ability to write clear documents and explain complex concepts to a non-technical audience).
• Experience managing projects, juggling multiple priorities and meeting deadlines.
• Proficient in Microsoft Office 365, SharePoint Online.
• Experience working in an Agile / DevOps environment.
• Ability to bring together different team members and stakeholders to drive discussions to consensus and decision making.
• Experience facilitating requirement discovery workshops, UX best practices knowledge and usability testing are a plus.
• Experience defining KPIs and measuring ROI of IT solutions is an advantage.
• Experience working in a global environment with virtual teams.
• Strong communication at different organizational levels; results-focused and innovative with a can-do attitude.
• Adaptable, flexible and dynamic while keeping a client-centric approach.
• Language: English (official requirement)

We are Nestlé. We are the good food, good life company. Good food, Good life is our promise; it is a daily commitment. It is only thanks to our people that we can make a difference.