IT Service Specialist: Global IT Support & Upgrades

Applied Materials, Inc.; Treviso; On-site; EUR 30,000 - 41,000; Full time

Job summary

Applied Materials, Inc. in Treviso, Italy, is seeking an IT service support professional for our Global Information Services team.

Under supervision you will provide support to GIS customers, follow service management processes, and help maintain high customer satisfaction. You will apply patches and major upgrades, configure IT technology, draft end-user documentation, monitor service performance, and conduct root-cause analyses with managed services partners.

Qualifications

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
• General knowledge of business developed through education or past experience.
• No supervisory responsibilities; accountable for developing technical contribution.
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchanges straightforward information, asks questions and checks for understanding.

Responsibilities

• With supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services.
• Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.
• Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.
• Drafts technical and end-user documentation for specific IT service or set of services.
• Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
• Completes root cause analysis of outages or incident trends (often working with managed services partner).

Skills

Conceptual knowledge

Business knowledge

Leadership (no supervision)

Problem solving

Interpersonal skills

Communication

Job description

Applied Materials, Inc. in Treviso, Italy, is seeking an IT service support professional for our Global Information Services team.

Under supervision you will provide support to GIS customers, follow service management processes, and help maintain high customer satisfaction. You will apply patches and major upgrades, configure IT technology, draft end-user documentation, monitor service performance, and conduct root-cause analyses with managed services partners.