IT Service Specialist

Applied Materials, Inc.; Treviso; In loco; EUR 30.000 - 41.000; Tempo pieno

Descrizione del lavoro

Applied Materials, Inc. in Treviso, Italy, is seeking an IT service support professional for our Global Information Services team.

Under supervision you will provide support to GIS customers, follow service management processes, and help maintain high customer satisfaction. You will apply patches and major upgrades, configure IT technology, draft end-user documentation, monitor service performance, and conduct root-cause analyses with managed services partners.

Competenze

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
• General knowledge of business developed through education or past experience.
• No supervisory responsibilities; accountable for developing technical contribution.
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchanges straightforward information, asks questions and checks for understanding.

Mansioni

• With supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services.
• Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.
• Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.
• Drafts technical and end-user documentation for specific IT service or set of services.
• Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
• Completes root cause analysis of outages or incident trends (often working with managed services partner).

Conoscenze

Conceptual knowledge

Business knowledge

Leadership (no supervision)

Problem solving

Interpersonal skills

Communication

Descrizione del lavoro

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: €29.600,00 - €40.700,00

Location: Treviso,ITA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

With supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.

Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.

Drafts technical and end‑user documentation for specific IT service or set of services.

Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.

Completes root cause analysis of outages or incident trends (often working with managed services partner).

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 25% of the Time

Relocation Eligible

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.