IT Service Desk Specialist

Michael Kors; Pavia; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a prestigious luxury fashion brand as an IT Service Desk Specialist in Milan. In this hybrid role, you will manage IT support functions, enhance user experience, and ensure prompt resolutions of technical issues. The ideal candidate will have strong knowledge of both Windows and macOS, with excellent problem-solving skills and customer service orientation.

Competenze

• 3-5 years in IT Service Desk role, experience in Fashion/Luxury industry a plus.
• Fluent in English, adept in Windows and macOS.
• Ability to work in fast-paced, dynamic environment.

Mansioni

• Oversee daily operations of the service desk, ensuring efficient IT support.
• Manage user accounts in Active Directory and troubleshoot AD/O365 issues.
• Provide training and support for IT tools to on-site staff.

Conoscenze

Windows environments

macOS environments

System administration tools

Scripting

User support

Descrizione del lavoro

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IT Service Desk Specialist

Apply locations Milan time type Full time posted on Posted 5 Days Ago job requisition id R_774634 GV-Milan HQ

Country : Italy

City : Milan, Piazza Luigi Einaudi, 4 (Possibility of transfers to Novara)

Contract Type : Regular

Department : IT

Experience Required : 3-5 years

Mode : Hybrid

Your Opportunity :

Reporting to the IT Service Desk Manager, IT Service Desk Specialist will help in overseeing the daily operations of the service desk, ensuring efficient resolution of IT support requests, and maintaining high levels of customer satisfaction. As part of the support staff, set performance standards, monitor ticket resolution, and implement strategies to improve service delivery. The role involves acting as a bridge between end-users and IT teams, ensuring issues are resolved promptly while identifying trends to prevent recurring problems. The Service Desk Specialist also focuses on optimizing workflows and leveraging tools to enhance the support experience.

Your Contribution :

• Participate on the On-Site Support Activities : Ensuring the service desk team efficiently addresses in-person IT issues, including hardware setup, software troubleshooting, and network connectivity.
• Supervising IT Equipment Deployment : Managing installation, configuration, and maintenance of on-site hardware and peripherals for MacOS and Windows devices.
• Managing User Accounts in Active Directory : Overseeing the creation, modification, and deactivation of user accounts, ensuring appropriate access levels and adherence to security policies.
• Active Directory Group Policy : Implementing and maintaining Group Policies to control configurations, enhance security, and streamline device management for on-site users.
• Password Management and Account Recovery : Ensuring efficient processes for resetting passwords, unlocking accounts, and resolving AD-related access issues for on-site staff.
• Troubleshooting AD and O365 Issues : Resolving login problems, synchronization errors, or connectivity issues affecting on-site employees.
• Device Enrolment and Management : Ensuring on-site devices are properly registered and compliant within both AD and O365 ecosystems, overseeing the setup, activation, and assignment of iPhones to employees, ensuring proper configuration for email, contacts, and organizational apps through the installation and updates of applications on Macs and iPhones adopting Apple Business Manager (ABM), or similar mobile device management (MDM) platforms.
• Providing Training and Support : Guiding on-site staff in the use of AD and O365 tools, such as Teams, OneDrive, and SharePoint, for maximum efficiency.

Your Skills :

• At least 3-5 years’ experience in the role; experience in Fashion / Luxury Industry a plus.
• Fluent verbal and written English;
• In-depth knowledge of Windows and macOS environments.
• Experience with system administration tools and scripting (PowerShell for Windows, bash / zsh for macOS).
• Ability to work in a fast-paced environment with frequent changes in technology and user needs.
• Work effectively with IT teams, vendors, and end-users to deliver seamless service.
• Patience and empathy in user interactions.
• Availability to support operations at two physical office sites.

Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business. Our doors are open to all.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M / D / F

About Us

The Versace Group distributes its products through a world-wide D.O.S network which includes over 200 boutiques in the principal cities and over 1500 wholesalers worldwide.

Donatella Versace has been Artistic Director of Versace since 1997 and has steered the brand into the 21st century. Today, Versace represents its heritage through its strong and fearless designs, while addressing a new global audience which continues to strengthen Versace’s position in contemporary culture.

Our Purpose - Capri Cares

CAPRI HOLDINGS is a company deep with purpose. Whether it’s doing our part to foster a more resilient environment, promote diversity and inclusion or give back to those in need, CAPRI CARES about the planet and its people. It is that purpose that drives us forward as an organization and guides our sustainability journey. Our mission is to inspire confidence and joy in our employees, customers and global community. We empower our luxury brands to focus their energy and resources in ways that make the greatest positive impact on product, people and our planet. We are committed to improving the way we work to better the world in which we live.

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