It Service Delivery Specialist

Cmc; Italia; In loco; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day 1 Benefits Coverage with low cost

Day 1 Paid-time Off and Vacation

4.5% Company Match 401(k) plan

$500 Annual Company-paid Lifestyle

Competitive Compensation and Bonuses

Company-paid Life and Disability Insur

Employee Stock Purchase Plan

Training and Advancement Opportunities

Descrizione del lavoro

CMC cerca uno IT Service Delivery Specialist per garantire che il sito del cliente sia operativo e supportare l'infrastruttura IT industriale. Il ruolo comprende interventi su Cherwell, gestione asset e collaborazione con team di rete, server e applicazioni.

Si richiede esperienza minima di 3 anni, conoscenza di Cherwell/ServiceNow, Office 365, Active Directory e capacità di problem solving e comunicazione efficace. Disponibilità a viaggiare fino al 25% e a lavorare in contesti multicentro.

Competenze

• Minima 3 anni di esperienza nel Service Delivery o in ruoli di IT support.
• Conoscenza di Cherwell e ServiceNow per la gestione degli incidenti e delle richieste.
• Buone capacità di comunicazione scritta e orale in contesto aziendale internazionale.
• Capacità di lavorare in team e con funzioni diverse (reti, server, applicazioni).
• Buone capacità di analisi, problem solving e azione correttiva.

Mansioni

• Lavora su tutti gli aspetti del Service Delivery per garantire che il sito del cliente sia operativo.
• Assicura qualità e coerenza con Cherwell e con i processi IT.
• Ottimizza la gestione asset e supporta altri team IT (AD, Exchange, Server, Networking).
• Collabora con team IT per lanciare nuove tecnologie, upgrade o cambiamenti.
• Agisce come punto di escalazione per l’Helpdesk e risolve tempestivamente le attività.

Conoscenze

Service Delivery

IT Support

Troubleshooting

Communication

Cross-functional

Prioritization

Formazione

Bachelor's Degree or equivalent

Strumenti

Cherwell

ServiceNow

Active Directory

Windows Server

DNS

DHCP

MS Exchange

Office 365

Networking

Descrizione del lavoro

IT Service Delivery Specialist

Azienda : Cmc Tipo Lavoro : Full Time Italy

Descrizione Lavoro - IT Service Delivery Specialist

it's what's inside that counts

_______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• $500 Annual Company-paid Lifestyle Benefit
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Works within all aspects of Service Delivery to ensure customer site is operational
• Ensures quality and consistency with the IT Ticketing System – Cherwell
• Assists with Asset Management through Cherwell
• Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner
• Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
• Acts as an escalation point for Helpdesk and responds to and resolves issues promptly
• Installs, maintains, and troubleshoots all computer hardware and software
• Adheres to IT policies and procedures
• Composes and maintains technical specifications and documentation
• Responsible for site-specific IT project participation
• Supports the business processes, data, analytics, and software applications for the manufacturing system environment
• Performs other duties as assigned

What You'll Need

• Minimum 3 years experience in Service Delivery or other IT support positions
• Knowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc)
• Experience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking
• Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business
• Problem solving skills including root cause analysis and corrective action
• Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
• Ability to work across different non-technical and technical functional groups
• Excellent written and verbal communication skills; ability to communicate up, down, and across the business
• Ability to work in a global, multi-site, and cross functional organization
• Strong team member and able to contribute in a team environment
• Excellent time management skills
• Ability to work in all types of weather and environment (Office, Mill, Recycling yard – air-conditioned and non-air-conditioned environments)
• Able to lift up to 45 pounds
• Available for on-call hours
• Available for travel up to 25% of the time

Your Education

• Bachelor's Degree or equivalent relevant experience required.

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to joinCMC.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

Informazioni sull'azienda

Cmc

CMC is a global metals company on the Fortune 500 list that places our employees and customers at the center of everything we do. Our company mantra, "It's what's inside that counts," applies to much more than our products. Inside the walls of CMC’s facilities and offices are thousands of people wit...