IT Procurement & Logistics AMS Manager

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

MSC Cruises, the 3rd largest cruise operator globally, is seeking a highly skilled and experienced IT Procurement and Logistics AMS Manager to join our dynamic and international team in Naples. The AMS (Application Management Services) Manager is responsible for overseeing the daily operations and maintenance of critical business applications, with a primary focus on the CrunchTime system. This role ensures system availability, addresses incidents and service requests promptly, and supports business continuity by driving application reliability and performance.

Key Accountabilities

• Overseeing the maintenance and functionality of CrunchTime and the integration with other key business systems
• Address incidents and service requests to ensure business operations are not disrupted
• Perform root cause analysis and implement solutions to prevent recurring issues
• Lead a team of application support specialists, providing guidance and support to resolve escalated issues and implement improvements
• Maintain up-to-date documentation for system processes, configurations, and resolutions
• Point of contact for business units ensuring business needs and priorities are met
• Ensure all activities adhere to company policies, data security standards, and compliance requirements
• Provide reports on system performance, incidents, and improvement plans to leadership

• A minimum of 5-8 years of experience in application management, business analysis, or related field
• Strong expertise in Supply Chain and Logistics processes; knowledge of CrunchTime, SAP MM, Esker or similar ERP/business-critical tools is a plus
• Knowledge of Service Now is a plus
• Proficient in incident management, problem-solving, and root cause analysis
• Fluent in English; additional languages are a plus
• Ability to work under pressure and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Teamwork and a proactive/results-driven approach to work
• Ability to travel up to 10% of the time
• A bachelor’s degree in computer science, Information Technology, or a related field is preferred

VISA Requirements

Right to work in Italy.

Our Commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!