IT Operation Manager

Namics; Milano; Ibrido; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading digital agency in Milan is seeking an Operations Manager to oversee operational activities and ensure compliance with contracts. Responsibilities include strategizing service improvements and managing diverse teams to enhance client outcomes. The ideal candidate will have strong communication skills in English and Italian, along with experience engaging with C-Level executives.

Servizi

Flexible working hours

Training opportunities

Remote work options

Competenze

• Strong communication skills in English and Italian, both written and verbal.
• Experience interacting with C-Level executives.
• Structured problem-solving skills in complex environments.

Mansioni

• Oversee operational activities and ensure services are delivered as per contract.
• Strategize service and process improvements for optimized managed services.
• Serve as an escalation point for critical issues and incidents.

Conoscenze

Organizational skills

Communication

Problem-solving

Analytical skills

Multitasking

Descrizione del lavoro

• We partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital agencies.
• We are innovating the way brands are built by providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet, and CMS. We are part of the global Merkle brand, the largest within the dentsu group, which shares a network of over 66,000 passionate individuals in 146 countries.

Operation Manager Responsibilities:

• Oversee operational activities and ensure services are delivered as per contract.
• Strategize service and process improvements for optimized and tailored managed services.
• Work closely with the service delivery manager and teams.
• Report to management and client sponsors.

Key Responsibilities:

• Serve as an escalation point for critical issues and incidents.
• Determine strategies for optimizing workflows and operationalizing processes.
• Collaborate with senior management, support teams, stakeholders, and vendor partners to meet SLAs.
• Drive best practices focusing on customer outcomes.
• Manage diverse teams, encourage innovation, and solve complex business problems.
• Ensure continuous improvement of client services related to availability, performance, scalability, security, and maintainability.
• Ensure financial targets are met.

Professional Skills:

• Excellent organizational skills and attention to detail.
• Strong communication skills in English and Italian, both written and verbal.
• Structured problem-solving and analytical skills in complex environments.
• Ability to multitask and exercise good business judgment.
• Experience interacting with C-Level executives.

Capabilities Level: Leading, planning, organizing, making quality decisions, effective communication, mobilizing performance and potential.

Additional Information:

• We support flexible working hours and remote work, complemented by face-to-face exchanges and training opportunities.
• We value a motivated, collaborative team environment.

Contact:

Aleksandar Žišković, Talent Acquisition Team Lead

Phone: [phone]