IT Manager

Hermès; Milano; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading luxury retail company seeks an IT Manager to oversee its IT infrastructure across its Italian subsidiaries. The candidate will ensure effective management of resources, compliance with security policies, and lead a small local team while engaging directly with corporate IT for strategic alignment. The ideal profile combines technical expertise with strong leadership and communication skills, fluent in Italian and English, and embodying the company's commitment to exceptional service and customer experience.

Competenze

• Fluency in Italian and English; French is a plus.
• 8–10 years of experience in corporate or consulting environments.
• Strong knowledge of network systems and IT budgeting/planning.

Mansioni

• Manage IT activities across the Italian subsidiary and boutiques.
• Ensure compliance with internal audit procedures and security policies.
• Lead local IT projects and manage team dynamics.

Conoscenze

Organizational skills

Problem-solving

Communication

Formazione

University degree in a technical-scientific field

Strumenti

Active Directory

Network systems

Cybersecurity best practices

Descrizione del lavoro

Reporting to the Chief Financial and Administrative Officer, the IT Manager ensures the proper functioning of the company’s IT infrastructure in line with Group guidelines. The local IT team consists of two internal resources, in addition to the IT Manager, and is supported by one or more external consultants.

MAIN RESPONSABILITIES

Ensure the management and coordination of all IT activities across the Italian subsidiary, including 12 boutiques, 5 external warehouses, administrative offices, and 1 boutique in Greece.

IT Infrastructure & Security Management

• Act as System Administrator in line with Group standards and IT security policies;
• Coordinate internal and external system administrators;
• Manage network infrastructure (contracts, configurations, incident resolution);
• Oversee corporate and guest WiFi networks;
• Monitor and apply security patches and antivirus updates;
• Promote cybersecurity awareness and user training;
• Ensure compliance with internal audit procedures.

User, Access & Support Management

• Administer Active Directory and manage user profiles;
• Control access to core business applications;
• Provide first and second-level support to office and boutique users;
• Liaise with Corporate IT and external contact centers;
• Deliver IT training and create user support documentation.

Device, Payment Systems & Telecom Management

• Handle supplier contracts and procurement for IT and telecom equipment;
• Ensure server backups are performed per Group policy;
• Support electronic payment systems and train store staff on PCI-DSS compliance.

Projects, Budgeting & Team Leadership

• Define and manage IT budgets (OPEX / CAPEX) and IT planning;
• Lead local IT projects in coordination with Group IT;
• Support retail projects (new openings, renovations, temporary stores);
• Ensure fiscal compliance for Italian and Greek POS systems;
• Lead and develop the local IT team, fostering collaboration and continuous improvement.

PROFILE

• University degree in a technical-scientific field, preferably with an IT focus;
• Fluency in Italian and English; French is a plus;
• 8–10 years of experience in corporate (ideally retail) or consulting environments, with proven expertise in IT infrastructure management;
• Strong knowledge of network systems, Active Directory, and cybersecurity best practices;
• Experience managing hardware fleets, mobile devices, and IT budgeting / planning;
• Excellent organizational, problem-solving, and communication skills;
• Ability to coordinate effectively with internal stakeholders and external providers;
• Demonstrated leadership, team management, and a high level of professionalism and exemplarity.

Hermès engages positive and passionate people who own the following requirements :

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience andperspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.Join the human adventure of Hermès!