IT Infrastructure & Digital Workplace Specialist

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are on the lookout for an IT Infrastructure & Digital Workplace Specialist for our Naples office, our primary service delivery hub. As IT Infrastructure & Digital Workplace Specialist, you will work as a part of the IT Infrastructure team, supporting the delivery of Digital Workplace Infrastructure within MSC Cruises with a special focus on new buildings/Terminal projects.

Key Accountabilities

• Maintaining and upgrading MSC Cruises Remote Offices IT Infrastructure
• Monitoring systems’ performance and troubleshooting issues
• Responsible for designing, documenting, testing, and maintaining the global Microsoft Endpoint (Intune + SCCM) infrastructure.
• Contributing to the development and continued maintenance of internal processes in line with operational and business requirements
• Providing support for Office 365 environment, OneDrive, and SharePoint/Teams on Windows, Macs, and mobile devices.
• Developing technical documentation (build, testing, checklists, etc.) for new versions/releases, patches, and OS configurations
• Collaborating with cross-functional teams to identify and resolve potential issues affecting the Digital Workplace Infrastructure

• Fluent in English, oral and written. Any other language is an advantage
• A minimum of 3-5 years of experience in IT Infrastructure & Operations and related areas
• Knowledge of Microsoft Active Directory, Azure AD, Intune, SCCM, Windows Server
• Knowledge and experience of Azure Cloud solution
• Knowledge of virtualization solutions (VMWare, Azure VDI)
• Experience with monitoring tools like Zabbix, Dynatrace, PRTG
• Ability to communicate with technical and non-technical audiences and to deliver with stretched deadlines
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• A proactive and results-driven approach to work
• A bachelor’s degree in computer science, Information Technology, or a related field is preferred

• Right to work in Italy

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!