IT Helpdesk Specialist (Fixed Term 6 months)

FAAC Group; Bologna; In loco; EUR 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Un'azienda leader nel settore dell'automazione degli accessi cerca un IT Helpdesk Specialist per unirsi al loro team. Questa posizione offre l'opportunità di fornire supporto tecnico di primo livello e di collaborare con team IT per risolvere problemi complessi. Con un ambiente di lavoro inclusivo e diversificato, l'azienda promuove l'uguaglianza e l'inclusione, accogliendo candidati da tutti i contesti. Se hai una passione per la tecnologia e il supporto clienti, questa è l'occasione perfetta per te.

Competenze

• Esperienza di almeno 1 anno in un ruolo di helpdesk o supporto tecnico.
• Competenze nella risoluzione di problemi relativi a workstation Windows.

Mansioni

• Fornire supporto tecnico di primo livello agli utenti tramite il sistema di ticketing.
• Diagnosi e risoluzione di problemi hardware, software e di rete.

Conoscenze

Risoluzione dei problemi

Supporto tecnico

Comunicazione

Orientamento al cliente

Gestione dei ticket

Formazione

Diploma o Laurea in Informatica

Strumenti

Active Directory

Office 365

Strumenti di gestione IT

Descrizione del lavoro

FAAC Technologies, world leader in access automation, parking systems and access control, counting on more than 53 sales companies in 29 countries, more than 3.700 employees worldwide and 18 manufacturing plants is looking for an IT Helpdesk Specialist.

The successful candidate will be part of our Helpdesk team to support our users in resolving technical issues and ensuring the proper functioning of the company's IT infrastructure. The candidate will be the first point of contact for assistance requests and will work closely with the IT team to provide quick and effective solutions.

The first contract will be a fixed term of 6 months with possibility of extending it into a permanent contract.

The position is based in our HQ in Zola Predosa (BO)

Responsibilities:

• Provide first-level technical support to users through the ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update company software and devices.
• Manage access requests and configure user accounts.
• Document support activities and update the internal knowledge base.
• Collaborate with internal IT teams to resolve more complex issues.
• Configure and manage mobile devices such as Android and Apple.

Requirements:

• Previous experience of at least 1 year in a helpdesk or technical support role.
• Troubleshooting skills and the ability to resolve issues related to Windows workstations, including peripherals and network resources (printers, external readers, cordless devices, internal devices).
• Familiarity with Active Directory, Office 365, and IT management tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and customer orientation.
• Used to working with ticketing system
• Ability to work in a team and manage multiple requests simultaneously.
• Good knowledge of the English language.
• Availability for short trips to Italian offices.

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.