IT HELP DESK SPECIALIST

NHOA Corporate; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milan is seeking an IT Help Desk Specialist to join their team. In this role, you will provide IT support to employees, resolving technical issues related to hardware and software. The ideal candidate has 2–3 years of experience, strong knowledge of Windows and Microsoft 365, and excellent communication skills. This position offers a permanent contract and opportunities for professional growth in a dynamic, international environment.

Servizi

Permanent full-time contract

Learning & Development Programs

Dynamic international team

Competenze

• 2–3 years of experience in IT support or help desk.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Advanced English proficiency for communication.

Mansioni

• Serve as first contact for IT support.
• Diagnose and resolve hardware and software issues.
• Install and maintain computer systems and applications.

Conoscenze

Technical support experience

Knowledge of Windows operating systems

Microsoft 365 proficiency

Communication skills

Networking basics

Familiarity with iOS/Android devices

Descrizione del lavoro

NHOA S.A. (formerly Electro Power Systems - Engie EPS), global player in energy storage and e-mobility, active in the construction of the largest fast and ultra-fast charging infrastructure in Southern Europe, develops technologies enabling the transition towards clean energy and sustainable mobility, shaping the future of a next generation living in harmony with our planet. It operates through its three Global Business Lines : NHOA Energy, Free2move eSolutions and Atlante.

Born in 2005 as a technological spin-off of the Politecnico di Torino and Milano, NHOA leverages its best-in-class technology and engineering edge, developed in over 15 years of R&D, paired with strategic partnerships and global procurement, to deliver the most competitive tailor-made turn-key solutions that allow the integration of renewable sources with all forms of energy storage, from batteries to hydrogen and even electric vehicles.

NHOA, with offices in France, the United States and Australia, maintains entirely in Italy research, development and production of its technologies.

As an IT Help Desk Specialist , you will join the IT Service Desk Office, part of NHOA Corporate's Information System & Cyber Security department.

Tasks & Duties

• Serve as the first point of contact for employees seeking IT support via ticketing system, email, or phone;
• Diagnose and resolve technical issues related to hardware, software, operating systems, and network connectivity;
• Install, configure, and maintain computer systems, applications, and peripheral devices
• Assist with user account management, including password resets and access permissions;
• Find the best solution to the users' issues, providing them the most appropriate IT tools and guiding them through policies and best practices;
• Collaborate with the IT team on projects such as system upgrades, deployments, and security improvements;
• Be up to date with new technologies, beeing proactive in identifying possible issues with upcoming company SW and tools.
• 2–3 years of experience in IT support, help desk, or similar role;
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications;
• Familiarity with Microsoft Office business products, such as Sharepoint and OneDrive;
• Strong communication and interpersonal abilities;
• Ability to prioritize tasks and work independently or as part of a team;
• Advanced knowledge of the English language, in order to communicate with colleagues all over theworld;
• Familiarity with Android and iOS mobile devices;
• Basic Knowledge of networking.

Location: Hybrid remote and Offices Milan.

What we offer

• A permanent full-time contract;
• An ambitious employer, we only want the best for you;
• Professional experience in an international environment;
• Strengthen cross-functional communication skills;
• Learning & Development Programs;
• Be part of a young and international (+31 nationalities) team and work in a dynamic and fast-moving environment;
• A revolutionary way of remote working that meets your needs ( www.familyworking.it );
• A fast career track like only few other companies can match;
• Always room for new ideas!

This announcement is addressed to both sexes, in accordance with Law 903 / 77 and Legislative Decree 198 / 2006, and to people of all ages and nationalities, in accordance with Legislative Decrees 215 / 03 and 216 / 03