IT-Expert

Apple Inc.; Pordenone; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading company in tech retail seeks individuals to provide exceptional customer service and support to Apple customers. The role involves helping customers understand product options, maintaining store knowledge, and fostering an inclusive environment. Candidates should have a background in sales or retail and be knowledgeable about Apple’s offerings.

Competenze

• Experience in retail or sales.
• Knowledge of Apple products and services is preferred.

Mansioni

• Understand customer needs and provide product ownership opportunities.
• Maintain store operations and assist peers with product knowledge.
• Contribute to an inclusive environment and demonstrate Apple's values.

Conoscenze

Customer Service

Sales Skills

Communication

Problem-Solving

Knowledge of Apple Products

Descrizione del lavoro

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Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should :
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

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