IT-Expert

Apple Inc.; Italia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company where you can demonstrate and sustain exceptional sales and service to customers. In this dynamic role, you will engage with customers to understand their needs, present tailored solutions, and educate them on a range of innovative products and services. You will work collaboratively with a diverse team, contributing to an inclusive environment that respects individual differences. This position offers the opportunity to grow your skills in a fast-paced retail setting while embodying the values of diversity and inclusion that are central to the company's mission.

Competenze

• Experience in retail or sales.
• Ability to work a flexible schedule including nights and weekends.

Mansioni

• Provide top-performing sales and service to Apple customers.
• Educate customers on Apple products and services.
• Contribute to an inclusive environment.

Conoscenze

Retail Experience

Sales Skills

Customer Service

Product Knowledge

Communication Skills

Descrizione del lavoro

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Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.