IT-Expert

Apple Inc.; Arezzo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company is seeking team members to support sales and enhance customer experiences in their retail stores. Candidates should have retail or sales experience and a passion for Apple’s products and services. This role emphasizes strong communication and customer service skills in a fast-paced environment.

Competenze

• Experience in retail or sales.
• Knowledge of Apple products and services.

Mansioni

• Demonstrate and sustain high-performing sales and service.
• Help customers understand purchase options and products.
• Contribute to an inclusive environment in the workplace.

Conoscenze

Customer service

Sales expertise

Product knowledge

Communication

Problem solving

Descrizione del lavoro

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Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should :
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.

Preferred Qualifications

• Demonstrate knowledge of Apple products and services.
• Show a track record of producing top-performing sales and customer experience results.
• Personalize solutions based on customer needs, and effectively communicate them.
• Solve customer concerns using care, learning, and presentation skills.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Support and educate the broader team by sharing knowledge, experiences, and insights.

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