IT Engineers (3 Resources)

RICO LOGISTICS; Latina; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

Un'azienda multinazionale ricerca 3 Tecnici IT / Amministratori di Sistema. Questa posizione prevede il supporto locale e remoto, con responsabilità di gestione ticket e assistenza ai clienti. I candidati ideali devono avere esperienza in problematiche hardware e software, oltre a eccellenti capacità di comunicazione.

Servizi

Programmi di welfare aziendale

Accesso a piattaforme di e-learning

Competenze

• 1-2 anni esperienza per Level 1 e 2-3 anni per Level 2.
• Competenze in Microsoft Windows OS, applicazioni Office e gestione Active Directory.
• Eccellenti abilità di servizio clienti e risoluzione dei problemi.

Mansioni

• Fornire supporto locale/remoto e gestire ticket nel sistema.
• Monitorare le code del servizio e gestire le richieste degli utenti.
• Creare e aggiornare articoli per il Knowledge Base.

Conoscenze

Microsoft Windows OS

Office applications

Active Directory management

IP telephony

Networking troubleshooting

Customer service

Descrizione del lavoro

TVS SCS RICO Italia is part of a multinational company specializing in providing a wide range of technological services across Europe, including Break & Fix, IMAC, Service Desk, Projects and Rollout, Help Desk, End User Computer, and Deskside Support. The company employs experienced professionals dedicated to delivering world-class IT solutions.

TVS SCS is seeking to hire 3 IT Technicians / System Administrators for its team in Rome.

This role offers the opportunity to contribute to an environment that promotes innovation and growth. It requires a deep understanding of technology and its application in solving business problems.

If you are looking for a challenging position with promising career growth opportunities, this could be the perfect role for you.

Tasks

The following description is provided in English to better align with the role's requirements. Terms like Technician or Engineer are considered equivalent to IT Technicians / System Administrators.

Dedicated onsite IT Engineers - Level 1 and Level 2 -

The Desktop Technician will provide daily local / remote support, handle inbound calls, troubleshoot, and document resolutions for hardware, software, and application issues within a ticketing system.

Ideal candidates should have 1-2 years’ experience for Level 1 and 2-3 years for Level 2.

The Technician will also facilitate customer resolution, engage supervisors and managers, and ensure operational consistency across shifts. This is a customer-facing role.

Main Responsibilities include :

• Creating and updating knowledge articles for the Knowledge Base and runbooks.
• Monitoring Service Desk queues, managing tickets, and escalating as needed.
• Providing incident support and resolution via ticketing tools.
• Device Break Fix, Fault Diagnosis, Repairs, and Warranty support.
• Imaging new devices and rebuilding as required.
• Supporting image issues, e.g., SCCM.
• Fault analysis for OS (e.g., MS, Apple) and common applications like Outlook and MS Office.
• Supporting third-party teams (Network, Server, Telecom, AV).
• Intermediate understanding of Active Directory, server, and network support.
• Basic knowledge of DNS, DHCP, TCP / IP.
• Connecting laptops to network switches and troubleshooting network issues.
• Supporting network access points and managing local assets and stock.
• Handling mobile telephony, tablet, and printer issues at the first level.
• Supporting meeting room and AV setups.
• Performing infrastructure administration and out-of-hours support as needed.
• Tracking support requests, performing inventory, and collaborating with procurement.
• Supporting MDM client setups and using SCCM for deployments.
• Effective communication in Italian and English, both written and verbal.

Additional tasks for Level 2 Engineers :

• Working with VIP clients.
• Clear communication of technical issues.
• Mentoring less experienced technicians.
• Travel between offices may be required.
• Supporting other technicians and managing ticketing tools like ServiceNow.
• Advanced troubleshooting of network connectivity issues.

Requirements

Technical Skills for both roles :

• Proficiency with desktops, laptops, printers, mobile devices, and peripherals.
• Strong skills in Microsoft Windows OS and Office applications.
• Experience with Active Directory management.
• Understanding of IP telephony and basic troubleshooting for Cisco IP phones and softphones.
• Knowledge of network hardware setup and testing tools.

Technical / Business / Soft Skills for Level 2 :

• Team management and leadership skills.
• Excellent customer service and communication skills.
• Self-motivated and analytical problem solver.
• Ability to work independently and in diverse teams.

Language Skills :

• Good command of English, both written and spoken.

Desired Experience :

• 1-2 years (Level 1) and 2-3 years (Level 2) in relevant IT roles.
• Experience with desktops, workstations, mobile devices, and printers.
• Remote support and collaboration skills.
• Strong MS Office / O365 skills, understanding of Exchange.
• Optional : Mac OS support experience.
• Network testing and configuration experience, including Cisco CUCM.
• Excellent customer service skills, attention to detail, confidentiality, and professionalism.
• Company welfare programs.
• Access to e-learning platforms for continuous development.
• Initial 1-year fixed-term contract, with potential for permanence.
• Aligned with national collective labor agreements.
• Competitive salary based on experience.

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