IT End User Service Manager

TN Italy; Milano; In loco; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an IT End User Service Manager to enhance their ICT department in Milan. This role involves overseeing IT support for end users, focusing on best practices in workstation management and productivity tools. The ideal candidate will have extensive experience in IT service management, excellent communication skills, and a passion for user satisfaction. Join a dynamic team dedicated to improving IT services and ensuring a seamless experience for all employees. This position offers a competitive compensation package and opportunities for professional growth in a vibrant, international environment.

Servizi

Meal vouchers valued at €9 per working day

On-the-job training

Access to the company gym

International work environment

Competenze

• 5+ years of experience in IT support and end-user services management.
• Advanced knowledge of Windows and Office365 tools.

Mansioni

• Manage day-to-day operations of end-user support services.
• Collaborate with IT departments to ensure workstation security.

Conoscenze

IT Support Service Management

Problem Solving

Communication Skills

Teamwork

Windows OS

Office365

SharePoint

Azure AD

Microsoft Endpoint Manager

Formazione

Bachelor's Degree in Engineering

Bachelor's Degree in Computer Science

Descrizione del lavoro

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Established in 2017 as a Pirelli spin-off, Prometeon Tyre Group is the only tyre manufacturer that focuses entirely on the Industrial, namely transport of goods and people, Agro and Off the Road (OTR) sectors.

With a more than 8,000 employees across 30 nationalities, 4 manufacturing sites, 4 R&D centers and a commercial presence spanning 160 countries in 5 continents, the Company is the trusted partner for everyone who demands high-quality industrial tyres with a special focus on performance and sustainability.

We are looking for an IT End User Service Manager to join the Prometeon Tyre Group ICT department in our HQ in Milan. The candidate will be responsible for managing IT support for the company’s end users. This position requires an in-depth knowledge of best practices related to workstation management, the evolution of productivity tools, operating systems and software applications. The ideal candidate will have strong experience in IT support service management and solving complex technical problems.

Responsibility:

• Manage the End User support service in day-to-day operations, equipment provisioning, license management, user access, and endpoint maintenance.
• Contribute to the overall improvement of our IT stack.
• Support employee onboarding/offboarding on company systems.
• Define service levels, monitor them, and ensure that they are executed.
• Identify areas for improvement, evaluate daily, weekly and monthly productivity of the service.
• Collaborate with other IT departments to ensure the security of the company’s workstations and data.
• Organize the training of end users on the use of operating systems and office automation applications, creating and updating manuals and documentation.
• Define global end user management standards and strategies, working closely with the regions and the infrastructure manager for renewal and service development projects.

Requirements:

• Bachelor’s degree in engineering or computer science with at least 5 years of experience.
• Previous experience as an end-user services manager.
• Excellent communication and problem-solving skills.
• Propensity for teamwork.
• Focus on end-user satisfaction.
• Advanced knowledge of Windows, Office365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manage.
• Excellent written and verbal communication skills.
• Competitive compensation package
• Meal vouchers valued at €9 per working day
• On-the-job training to enhance professional development
• Access to the company gym
• An international and dynamic work environment

WE MOVE GOODS, WE MOVE PEOPLE, WE MOVE EMOTIONS