IT&D Senior Business Analyst, Employee Experience

Reckitt Benckiser LLC; Milano; In loco; EUR 45.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Senior Business Analyst to enhance IT services and improve business outcomes. In this pivotal role, you will bridge IT and business functions, ensuring quality and availability of services while fostering strong relationships with stakeholders. The position offers a chance to work on impactful projects, drive continuous improvement, and navigate a dynamic environment. With a focus on collaboration and adaptability, this role is perfect for those eager to make a difference in a global organization committed to health and hygiene.

Servizi

Parental benefits

Employee Assistance Program

Life insurance

Global share plans

Short-term incentives

Competenze

• 5+ years in IT service management roles.
• Proven relationship management with senior stakeholders.
• Strong understanding of ITIL frameworks.

Mansioni

• Manage relationships with IT&D Directors and stakeholders.
• Ensure high service quality and performance.
• Drive infrastructure planning and continuous improvement.

Conoscenze

IT service management

Stakeholder management

Analytical skills

Problem-solving

Communication

Collaboration

Adaptability

Formazione

Bachelor's degree in IT or related field

Strumenti

Service reporting tools

Descrizione del lavoro

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IT&D Senior Business Analyst, Employee Experience

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

We are looking for an Regional IT Senior Business Analyst to manage the relationship between IT&D and key business stakeholders. You will be accountable for the quality, availability, and continuous improvement of end-to-end IT services, acting as the key ambassador between IT Operations and the business.

You’ll work closely with Regional teams, R&D, and factories to ensure effective delivery and execution of DEE products and platforms. You’ll lead service performance reporting with a strong focus on business outcomes and SLA targets, while providing strategic insight into site infrastructure planning and refresh needs.

Your responsibilities

• Build and maintain strong relationships with IT&D Directors, Regional leaders, R&D, and factory stakeholders.
• Ensure high service quality, availability, and performance across all business units.
• Report on key performance metrics, focusing on SLAs and business outcomes.
• Monitor and manage continuous service improvement (CSI) initiatives, maintaining a database and reporting status to DEE and IMEX.
• Support local delivery of DEE products and platforms in collaboration with IMEX.
• Drive infrastructure planning, including forecasting site refreshes.
• Promote adoption of the Operating Design (OD) model and facilitate connections between IMEX and Product Streams.
• Analyze customer service feedback and statistics to drive ongoing service enhancements.
• Ensure alignment and execution of key technology projects at the local and regional level.

The experience we're looking for

• 5 years of experience in IT service management, operations, or delivery roles within a global or regional organization.
• Proven track record of managing relationships with senior business stakeholders and translating business needs into IT service outcomes.
• Strong understanding of ITIL frameworks (certification preferred) and service management best practices.
• Experience in managing SLAs, performance metrics, and driving continuous improvement initiatives.
• Exposure to infrastructure lifecycle planning and local/regional technology project delivery.
• Excellent communication, stakeholder engagement, and influencing skills at multiple levels of the organization.
• Ability to navigate matrix organizations and work collaboratively across IT functions (including IMEX, Product Teams, and Operations).
• Experience with service reporting tools and dashboards is a plus.
• Fluent in English (written and spoken); other languages are a plus depending on region.

The skills for success

• Customer-centric mindset – always focused on delivering value and quality service to the business.
• Strong analytical skills – ability to interpret data, identify trends, and drive informed decisions.
• Influencing & stakeholder management – skilled at building trust and influencing across senior business and IT levels.
• Problem-solving orientation – proactive in identifying root causes and driving sustainable improvements.
• Collaboration & teamwork – works effectively across functions, regions, and cultures to achieve shared goals.
• Communication – clear, concise, and confident communicator with the ability to tailor messages to different audiences.
• Adaptability – comfortable navigating change, ambiguity, and shifting priorities in a fast-paced environment.
• Accountability – takes ownership and delivers on commitments with a focus on continuous improvement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.