IT Business Partner

Schneider Electric; Italia; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Permanent Contract

Flexibility at work

Health insurance

Accident insurance

Shareholding plans

Job summary

Schneider Electric in Italy is seeking an IT Business Partner to own local legacy applications and act as the site point of contact for Group IT services and projects. You will define, manage, and continuously improve processes, providing IT leadership with focus on operations and service delivery as a business partner.

You will promote a Schneider Digital culture to standardize and simplify IT across groups.

Qualifications

• Good understanding of how IT components support the business.
• Experience in application support and operations environments.
• Strong communication and relationship-building skills.
• Ability to translate business needs into IT solutions.

Responsibilities

• Promote IT as a true business partner and align IT with business goals.
• Build stakeholder relationships to understand support needs.
• Ensure efficient use of local IT resources and vendors.
• Deliver service excellence and drive continuous improvement.
• Escalate incidents and keep stakeholders informed.
• Ensure SLA/OLA compliance and communicate outages to the business.
• Support adoption of Schneider Digital services and participate in transformation programs.
• Ensure Change Management and business continuity planning compliance.

Skills

Business partner alignment

Stakeholder management

IT service delivery

Operations leadership

Change management

Cross-functional collaboration

Risk and compliance awareness

English communication

Job description

Mission

We are looking for an IT Business Partner (IT BP) who will be responsible for the service owner for local legacy applications and the site point of contact for supporting the core corporate teams on Group IT service and projects. She/he will be responsible to enforce group standards and will act as the business point of contact to ensure the IT service continuity and coverage of IT business needs. He will be responsible for defining, managing, and continuously improving processes, providing IT leadership with focus on operations, service delivery as a business partner and contributing to the adoption of Group solutions providing direction and guidance to enable solutions that meet the business needs. She/he will promote the goal of a Schneider Digital culture to ensure standardization and simplification and communication between the various IT groups is achieved.

Responsibilities

• Promote a Group IT culture and ensure IT is viewed as a true business partner
• Build strong relations with stakeholders to develop a high level of awareness for their support needs
• Ensure efficient use of local IT resources and vendors and manage, review and develop their performance.
• Deliver service excellence by promoting continuous improvement of corporate application services
• Monitor and control activity progress against plans, requirements specifications or support requests taking corrective action as necessary
• Be an initial point of escalation for incidents, keeping IT and Business stakeholders informed
• Ensure performance meets or exceeds business expectations and is delivered in accordance with Service Level Agreements & Operational Level Agreements
• Work with other IT teams to communicate service outages and changes to the business effectively
• Promote and support adoption of Schneider Digital services and products in the Country to maximize consumption and efficiencies, to reduce tech debt and increase standardization and simplification of the IT landscape
• Be the IT referent on supporting digital transformation programs.
• Ensure IT policies and support processes are adhered to within the requirements of local and Group Internal Audit
• Contribute towards projects and ensure smooth transition into the live environment
• Identify risks that may cause a reduction in IT service quality and be proactive to ensure ownership and mitigation
• Ensure strict compliance to Change Management and Change validation processes
• Support the production, maintenance and testing of IT and Business Continuity Plans

Skills and competencies

• Good understanding of how IT components support the business.
• Experience in application support & operations environments with good understanding of application components and general understanding of infrastructure components like servers, network, communication protocols, clients and PC, printers.
• Good understanding of risk management (identification, documentation and mitigation), with reference to the company infrastructure and applications landscape and their business impacts as a plus.
• Communicate progress as appropriate.
• Results-driven resource, organized and proactive.
• Ability to analyze/ understand end-user perspective and how to support business.
• Capability to contribute strategically as well as tactically and operationally.
• Capacity to collaborate in a worldwide team with other functions/geographies.
• Ability to promote new kind of services and/or transformation program internally.
• Excellent communication & relational skills (technical & business teams).
• Good verbal and written communication skills in English.

What's in it for me?

• Permanent Contract;
• Flexibility at work;
• Exciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams;
• Special tailored to your needs and career goals;
• Opportunity to develop based on clear career paths, to grow through experience and exposure;
• An environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations;
• Global Family Leave program;
• Ticket restaurant or meal at canteen;
• Shareholding plans;
• Welfare programs that can be extended to your family;
• Health insurance and Professional/extraprofessional accident insurance.

Ready to drive change and innovation? We'd love to hear from you!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.