IT BUSINESS ANALYST - GUEST IT SERVICES

MSC CRUISES; Napoli; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading company in the cruise industry is seeking an IT Business Analyst based in Naples. You will be responsible for optimizing guest processes from reservation to disembarkation while bridging the gap between business needs and IT solutions. The role requires excellent communication skills and a strong technical background, with opportunities to contribute to significant IT projects within the multinational environment of the cruise line.

Competenze

• 2-3 years of experience in multinational or consulting environments.
• Fluent in English and Italian, spoken and written.
• Strong technical background with software development and web technologies.

Mansioni

• Elicit and document business requirements through interviews and workshops.
• Collaborate with software developers and testers to ensure requirements are met.
• Manage activities in medium to large projects.

Conoscenze

Communication

Analytical Skills

Problem Solving

Critical Thinking

Formazione

Bachelor's degree in Engineering, Computer Science, or equivalent

Descrizione del lavoro

IT BUSINESS ANALYST - GUEST IT SERVICES, Naples

Client: MSC CRUISES

Location:

Naples

Job Category: Other

EU work permit required: Yes

Job Reference: c37048f44cab

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

JOB PURPOSE

We are looking for an IT Business Analyst to maintain and improve our Guest processes, onboard platforms, and their integrated systems. They will oversee the guest experience from cruise reservations to final disembarkation.

IT Business Analyst plays a crucial role in shaping successful IT projects by ensuring business needs are clearly defined, understood, and translated into functional solutions. They act as a liaison between business and IT teams to facilitate communication and achieve project objectives.

KEY ACCOUNTABILITIES

• Engage with stakeholders to elicit and document business requirements, including conducting interviews, workshops, and analyzing existing documentation to understand business needs. Map and analyze current processes and propose optimized future processes.
• Collaborate with software developers, designers, and testers to ensure requirements are understood and solutions meet business needs.
• Communicate effectively with stakeholders at various levels, including business users, project managers, and senior management, to ensure shared understanding of requirements and project progress.
• Manage activities in medium to large projects with 2-3 years of proven experience.
• Experience in multinational or consulting environments for 2-3 years.
• Preferential qualification: expertise in reservations, onboard finance, excursions, SPA, food & beverage, or guest relations.
• Excellent communication skills to relate to and communicate clearly with both business and technical stakeholders.
• Solid process and workflow mapping experience.
• Strong technical background with understanding or hands-on experience in software development and web technologies.
• Experience with Property Management Systems (PMS) for hospitality is a plus.
• Knowledge of project management and agile methodologies is advantageous.
• Bachelor's degree in Engineering, Computer Science, or equivalent.
• Fluent in English and Italian, spoken and written.
• Excellent analytical, problem-solving, and critical thinking skills.