IT AREA LEAD

ING Group; Milano; Ibrido; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading digital bank in Milan is seeking an IT Area Lead to innovate and improve IT processes. This role involves formulating strategies, managing IT services, and leading a team in a hybrid working environment. Candidates should have strong IT management skills, a focus on customer satisfaction, and the ability to promote compliance and efficiency. The position offers opportunities for career growth in a supportive, flexible workplace.

Servizi

Flexible working model

Career development opportunities

Supportive work environment

Competenze

• Experience in IT management and architecture.
• Strong problem-solving capabilities.
• Ability to manage IT processes and improve service quality.

Mansioni

• Formulate vision and strategy for IT.
• Provide and manage IT services.
• Ensure compliance and manage risks.

Conoscenze

Self-aware

Market focus

Energizing

Empowerment

People Development

Execution

Customer focus

Descrizione del lavoro

The IT Area Lead is responsible for translating IT strategy for agile organization. The objective of this professional role is innovation and the improvement of IT in the strategic field and the standardization and improvement of IT processes.

He / she contributes from the point of view of IT knowledge to the bank's strategy and is responsible for an IT architecture scaled on the Web within a high-performance culture and an agile organization.

Key Responsibilities:

• Policy: Formulates a vision and strategy and develops policies for the focus area (or contributes to such development) and translates policies into objectives and develops roadmaps.


• IT services: Provides IT services and manages IT components.


• Analyses and solves problems in a structural manner.


• Successfully implements, based on requirements, changes to IT services aimed at improving the customer experience in a joint effort with the business.


• Process improvement: Manages IT processes and initiates improvements in the area of efficiency and IT service quality (processes and technology). Develops an approach based on best practices for systems, methods, tools and set-up.


• Networks: Builds and maintains an internal/external (international) network to amplify his or her own professionalism and create a platform and use it within the company. Attends relevant meetings and events.


• Risk Management, Compliance: Recognizes and manages process and technology risks (operational and IT risk) and ensures compliance. Actively raises awareness among staff.


• Financial: Prepares and manages a realistic long-term and short-term budget for the line, changes and externals. Actively seeks cost-cutting options.


• People Management: Makes planning and development agreements, coaches and assesses employees. Motivates and inspires employees.


• Ensures adequate staffing levels, which includes hiring and retaining talented staff.


• Supports employees in the specific field and creates a climate of learning and growing, and evaluates results and existing knowledge.


• Creates the required environment and enables employees to do their jobs well, both now and in the future.


• Organizational change: Manages change based on policy regarding organizational and cultural aspects.


• Knowledge acquisition and sharing: Stays on top of developments in the field and financial services, and applies these in policymaking and keeping knowledge levels up to date.


• Gathers, updates and spreads knowledge about developments and challenges regarding the field in question and embeds lessons learned and best practices.

Soft Skills:

• Self-aware


• Market focus


• Energizing


• Empowerment


• People Development


• Execution


• Customer focus

Working conditions:

Full Time

Duration

Permanent

Location

Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. We don’t judge, coach or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
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