IT Application Support Specialist

JR Italy; Como; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a motivated Application Support Specialist to join its European team. This role involves supporting critical applications, conducting audits for GxP compliance, and providing technical training to lab staff. With opportunities for professional development and the possibility of remote work, this position offers a dynamic environment where your contributions can make a significant impact. If you're passionate about technology and eager to work in a complex international setting, this role is perfect for you.

Servizi

Support for professional development

Possibility of remote work

Competenze

• 2+ years of IT application support experience, preferably in a GxP environment.
• Strong troubleshooting skills and understanding of application architecture.

Mansioni

• Support P1 to P4 issues and manage incidents following ITIL practices.
• Conduct audits and ensure GxP compliance in application logs.

Conoscenze

IT application support

Troubleshooting

GxP compliance

Data Integrity

ITIL practices

Multilingual communication

Formazione

Associate's Degree in Computer Science

Strumenti

Chromeleon CDS

ServiceNow

Windows

Cloud environments

Descrizione del lavoro

Company Description: With more than 900 laboratories, approximately 63,000 employees, over 200,000 analytical methods, a widespread presence in 60 countries, and an annual turnover of 6.7 billion EUR, Eurofins is an international leader in third-party analytical services across sectors such as Pharmaceuticals, Food, Environmental, and Consumer Products.
Eurofins is strengthening its Medical Devices division to provide value to customers worldwide and is seeking highly motivated and results-oriented individuals to join a dynamic team.

Job Description

Eurofins BioPharma Product Testing seeks an Application Support Specialist for the European Team, with multiple site locations available.

Roles & Responsibilities:

• Support P1 to P4 issues, escalating to other teams and vendors as needed until resolution.
• Conduct quarterly audits and reviews of application logs and audit trails to ensure GxP compliance.
• Consult with vendors and educate end-users on best practices.
• Perform testing, patching, and routine maintenance of servers and PCs, including support for laboratory instruments.
• Participate in Business Continuity and Disaster Recovery tests.
• Manage incidents, changes, and problems following ITIL practices, coordinating with CSV, I/C teams, and lab QAs.
• Create documentation and a knowledge base for support staff and end-users.
• Provide application usage statistics and reports to management, ensuring SLAs are met.
• Test software updates/upgrades for compatibility before deployment.
• Offer technical training and guidance to lab staff.
• Support the Eurofins Cloud Migration Project and assist labs during this transition.
• Coordinate with departments to ensure timely completion of dependent tasks.
• Travel up to 10% across Europe may be required.
• Execute IQ, OQ, and PQ protocols onsite or remotely.
• Adapt between project and operational roles as needed, providing regular status updates.

Qualifications:

• Associate's Degree in Computer Science or related field.
• GxP, Data Integrity, and ITIL certifications are advantageous.
• At least 2 years of IT application support experience, preferably with Chromeleon CDS in a GxP environment.
• Understanding of application architecture and workflows.
• Strong troubleshooting skills.
• Experience supporting applications in Windows and Cloud environments.
• Experience validating applications for GxP compliance.
• Knowledge of ITIL services and ServiceNow.
• Experience migrating laboratory applications across domains.

Additional Skills:

• Multilingual abilities for European operations.
• Excellent communication and interpersonal skills.
• Ability to work in complex international settings.
• Willingness to learn and develop technical skills continuously.

Working Conditions:

Standard hours are Monday to Friday, 8 am to 5 pm, with availability for non-business hours for critical issues and system updates.

Other Information:

• Possibility of remote work.
• Support for professional development.
• Permanent contract, salary based on experience.
• Application requires a detailed CV in English and consent for data processing.