IoT Service Manager

Are you an IoT Service Manager expert in IoT Solutions for E-Mobility?

We are Reply, and we are looking for you!

WHO WE ARE

Reply is a company that specialises in Consulting, Systems Integration and Digital Services with a focus on the conception, design and implementation of solutions based on the new communication channels and digital media. Reply partners with key industrial groups in defining and developing business models made possible by the new technological and communication paradigms such as Artificial Intelligence, Big Data, Cloud Computing, Digital Communication, the Internet of Things and Mobile and Social Networking.

WHAT WILL YOU DO?

• Core activities. You will be the Service Manager in a team that works in the design and implementation of enterprise industrial Cloud IoT Platforms for the EV Charging & Energy sector. Your core activities will be: governance, organization, sizing, and coordination of services; monitoring and reporting; risk analysis and mitigation: this proactive approach involves assessing risks and implementing strategies to minimize their impact, thereby safeguarding the organization. By fostering a culture of ongoing development, you will have the opportunity to enhance processes and services, ensuring the organization remains agile and responsive to changing needs.
• Technologies. You will work with AWS IoT Platform for E-Mobility.
• Team work. You will be joining a dynamic group of over 20 professionals who work on various projects for different clients. The team encompasses all the necessary roles to manage the entire project lifecycle, ensuring comprehensive and efficient project delivery.
• Academic background. Bachelor’s or Master’s degree in Computer Science or Computer Engineering.
• Valuable expertise. 5+ years of experience in managing service delivery while ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Proficiency in performance analysis and reporting for effective communication with stakeholders.
• Nice to have. Familiarity with test organization and release management processes. Knowledge of tools and methodologies for continuous improvement in service delivery will be considered a plus.
• Soft skills. Strong interpersonal skills to engage and manage both internal and external stakeholders. Excellent communication skills to effectively convey performance updates and impact analyses. Strong organizational and prioritization skills to define deadlines and manage workload efficiently.

YOU WILL LOVE WORKING WITH US BECAUSE…

• We have a start-up heart. Hundreds of small units with their own projects and teams. Guaranteed hands-on experience, flexibility, table footballs and free coffee.
• But we dream worldwide. We have the structure to make your ideas matter. We partner with major groups over 4 continents and 15 countries.
• We are customers-obsessed. Excellence is in our DNA. We strive for the best. We get our hands dirty. We get results.
• We are learning. We at Reply are always aiming for true innovation. Even though it still may look unreal.

WHAT ARE THE NEXT STEPS

The first step of our recruiting process will be the meetings with the technical referents and then a face to face interview with the HR team. We care about an equal recruiting process.

Reply is committed to embracing diversity and creating an inclusive work environment by valuing the uniqueness of people regardless of age, gender, sexual orientation, religion, nationality, or disabilities as protected by Italian Law (L.68/99).

Furthermore, Reply is committed to ensuring a fair and accessible selection process: to help you during the recruitment process, please let us know of any kind of support you may need.