Investment Products Expert

TN Italy; Milano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An innovative digital bank is seeking a Customer Journey Expert to enhance investment products and services. This role involves collaborating with cross-functional teams to analyze customer needs, implement product strategies, and ensure operational excellence. You'll thrive in a flexible environment that promotes growth and creativity, contributing to a mission that empowers customers. Join a diverse team committed to sustainability and well-being, where your ideas can shape the future of banking. Experience a culture that values your potential and encourages you to 'do your thing' every day.

Servizi

Super flexible smart working

Competitive base salaries

Performance-based bonuses

Training development opportunities

Special day off for birthdays

Free water & coffee at the office

Competenze

• 3+ years experience in financial services or project management.
• Master's degree preferred, with a focus on customer-driven solutions.

Mansioni

• Analyze needs and align investment product roadmap with strategic goals.
• Collaborate on product implementation and maintenance.
• Develop relationships with stakeholders to ensure project success.

Conoscenze

Project Management

Problem Solving

Data Analysis

Teamwork

Customer Focus

Formazione

Master's Degree in Economics

Master's Degree in Engineering

Descrizione del lavoro

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Job Description
The Investment Products Expert, positioned as Customer Journey Expert (CJE) within the Agile organization, has end-to-end responsibility for the analysis, management, development and harmonization of the Investment products (Asset management products offering platform, trading online and brokerage, Insurance Based Investment Products), related services and distribution channels.

The CJE works in the Investment Products Squad in a cross-functional team together with other experts, in order to achieve the squad's mission and ensure the most valuable and proper functionality of the investment product/system features.

He/She cooperates in development and management of the product strategy, supporting the commercial growth, the redesign and transformation of digital processes and the operational excellence.

He/She collaborates on backlog activities related to change requests, production issues and projects, manage internal and external stakeholders, solve impediments, help squad members in their day-to-day activities.

The position requires excellent lead and communication skills, problem solving and data driven approach, an orientation to detail and process and ability to work and maintain composure under tight deadlines.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

Key Responsibilities

• Work with internal and external stakeholders to analyze the needs and align the investment product roadmap to the strategic goals
• Collaborate in the investment product implementation and maintenance, starting from requirements, identifies and understands IT and business impacts on the different applications and processes
• Identify what our customers need, propose a solution and work on it with the support of the whole Squad/Tribe and of external stakeholders
• Translate business requirements in IT requirements, providing all the information needed for development phase
• Collaborate in the definition of marketing activities related to product promotion and development
• Contribute to solve product-related issues, to make decisions and to communicate progress/status clearly
• Develop effective and collaborative working relationships with all stakeholders and colleagues
• Contributes actively to all the squad ceremonies (daily stand-up, weekly backlog refinement, sprint plan, retrospective)
• Be able to build reports for department usage and analyze data provided by other Bank department
• Monitors and optimizes product processes in collaboration with the Operations area
• Functional test definition and execution
• The ultimate goal of a CJE is to give our customers the best possible experience, always and everywhere

Requirements and skills

• Master’s degree (Economics/Engineering as a plus)
• 3+ years’ proven experience in similar roles gained in or with financial services, preferably with a background in project/product management
• Customer focused, data driven and result oriented approach
• Demonstrated ability to achieve results while working in cross-functional environment
• Problem analysis and solving
• Teamwork
• Creative minded with an ability to conceive interesting ideas for new content
• Digital Retail Banking industry understanding and knowledge of the main processes

About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

The benefits of joining ING:
In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office!

Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.