Investigation Associate, Middle Mile Product & Technology

Amazon Inc.; Asti; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Amazon is seeking an Investigation Associate with a background in transportation, risk management and data-driven problem resolution to investigate suspicious activity and address escalations while creating long-term systemic solutions for a world-class customer experience.

The role requires building trust-based relationships with stakeholders, meeting daily/weekly targets, and contributing to SOP enhancements while remaining flexible to 24x7 shifts and varied week-offs.

Competenze

• Experience conducting investigations into suspicious activity and escalations.
• Ability to analyze data to detect patterns and root causes.
• Strong communication and stakeholder management skills.

Mansioni

• Conduct investigations
• Take appropriate action to identify and minimize risk from fraud or abuse patterns
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically elevate problems or variance in the information
• Experience to follow through on resolutions to ensure delivery
• Participate in ad-hoc projects and assignments as necessary
• Meet productivity, quality and other hygiene metrics/goals
• Share inputs for SOP enhancements

Conoscenze

Investigation

Fraud detection

Data analysis

Stakeholder management

Problem solving

Formazione

Bachelor's degree

Descrizione del lavoro

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs.

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically elevate problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements

Basic Qualifications

Preferred Qualifications

• Bachelors degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.