Internal Communications & Engagement Specialist

TheFork; Lombardia; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work model

Lunch vouchers

Job summary

TheFork is seeking an Internal Communications & Engagement Specialist in Italy to support the People team, ensuring reliable internal communications and smooth HR/L&D event execution. You will enable stability and execution excellence across the People & Culture team.

Key responsibilities include L&D operations, event logistics, on-demand communications, and channel consistency, with a focus on engagement and Employer Branding across European offices.

Qualifications

• Experience in internal communications and executive communications.
• Excellent written and verbal English communication skills.
• Experience with HR/L&D operations is a plus.
• Strong attention to detail and organizational skills.
• Familiarity with Google Workspace and collaborative tools; AI tools a plus.

Responsibilities

• Coordinate L&D events and leadership initiatives including venue, catering, and materials.
• Execute communications for People initiatives within 2 working days.
• Ensure post-event surveys and recordings are shared within 2 working days.
• Maintain HR intranet/Notion pages up to date with program information.
• Provide administrative support for People-led sessions.

Skills

Internal communications

Executive communications

HR/L&D operations

English communication

Tools

Google Workspace

Notion

Slack

Canva

Job description

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

In Italy, this position offers a gross TTC annual salary range between 36 000€ and 44.000€, in line with the collective bargaining agreement and the company compensation philosophy. The final offer will reflect the candidate’s experience, qualifications, and the specific responsibilities of the role.

We are seeking a talented and motivated Internal Communications & Engagement Specialist to join our team. The successful candidate will provide world-class operational support to the People team, ensuring the ultimate reliability of our internal communication channels and the seamless logistical execution of HR and L&D (Learning & Development) initiatives.

Your mission is to act as a key enabler for stability and execution excellence across the People & Culture team.

What You Will Do

L&D Operations & HR Support (Approx. 60%)

• Logistics & Event Execution: Act as the primary execution arm for leadership and L&D initiatives, ensuring zero logistical friction for our People Events: live events, including venue booking, catering, and materials distribution; and webinars.
• On-Demand Communications: Execute requested communications (e.g., Slack posts, emails) for all People initiatives within 2 working days of the request.
• Post-Event Management: Ensure post-event surveys and in-call polls are deployed, and that event recordings and materials are uploaded and shared with the relevant audience within 2 working days of completion.
• Knowledge Management: Keep the HR Intranet/Notion pages up to date with the latest program information, templates, and relevant materials.
• Administrative Support: Maintain highly accurate attendance tracking and administrative management for all People-led sessions.

Internal Communications & Channel Consistency (Approx. 40%)

• Channel Rhythm: Manage the creation and distribution of internal communications, maintaining a 100% reliable rhythm for our core rituals and recurring HR activities.
• Monthly All Hands: Drive the full communication cycle (Save the date, agenda consolidation, and follow-up) for every session without delays.
• Event Readiness: Complete Pre-Event Checklists (Google Meet setup, Calendar invites, deck consolidation) at least 48 hours before TheFork Pills and other HR webinars.
• Newsletters: Deliver the monthly company newsletter consistently and on time, aligned with the yearly HR communication calendar.
• Employer Branding: Champion our social media presence by curating and publishing weekly LinkedIn posts that highlight Forkies' life and employer branding content.
• Data & Insights: Monitor and analyze employee feedback, internal comms engagement, and LinkedIn usage to recommend actionable improvements.

Who You Are

• Experience: Previous experience in internal communications and executive communications. HR/L&D operations are a plus.
• Language: Excellent written and verbal English communication skills, other languages are a plus.
• Execution: Strong attention to detail, exceptional organizational skills, and a commitment to operational excellence.
• Teamwork: Proven ability to work collaboratively and coordinate seamlessly with various departments.
• Tools: Proficiency in Google Workspace (Sheets, Slides, Docs) and collaborative workspace tools (e.g., Notion, Slack). Knowledge of Generative AI tools applied to communications are a plus.
• Design: Familiarity with basic design software such as Canva or Adobe Creative Suite is a strong plus.

What We Offer You

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary and bonus
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.