Inside sales and Telemarketing specialist

UNOX S.p.A.; Brescia; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company in high-end oven production is seeking an Inside Sales and Telemarketing professional to engage with potential clients through various communication channels. The role involves generating leads, providing tailored solutions, and ensuring an excellent customer experience. Ideal candidates will have a minimum of 2 years' experience in a call center environment and a relevant Bachelor's degree. The company offers a positive work environment, opportunities for professional growth, and a strong focus on work-life balance.

Servizi

Continuous training programs

Wellbeing program with various benefits

Positive work environment certified by Great Place to Work

Networking and team building events

Career development opportunities

Competenze

• Minimum 2 years of experience in a call center or telesales role.
• Familiarity with high-volume, multi-channel environments is essential.
• Fluency in English required; additional languages are a plus.

Mansioni

• Manage daily outbound and inbound communications via multiple channels.
• Deliver tailored product recommendations by understanding customer needs.
• Maintain accurate records of all interactions and opportunities in the CRM.

Conoscenze

Interpersonal skills

Communication skills

Customer service

Active listening

Organizational skills

Formazione

Bachelor's degree in Languages, Marketing, Business, Communication, or related fields

Strumenti

CRM systems

Messaging platforms

Descrizione del lavoro

Unox S.p.A. , a market leader in high-end oven production and recognized as a Great Place to Work in Italy for the seventh consecutive year, is looking for an Inside sales and Telemarketing professional with proven experience in call center environments. In this role, you will be the first point of contact for potential clients, engaging with them through multiple communication channels—including phone, live chat, WhatsApp, and email. Your goal will be to understand their needs, present the best solutions, and guide them toward a successful purchasing experience.

Key Responsibilities

• Manage daily outbound and inbound communications via phone, chat, WhatsApp, and email to generate qualified leads and move prospects through the sales funnel.
• Understand customer needs through active listening and deliver tailored product recommendations.
• Collaborate closely with our external sales team and distribution partners to ensure a seamless customer experience.
• Maintain accurate and up-to-date records of all interactions and opportunities in the CRM system.
• Create and manage quotations and follow up consistently to ensure high lead conversion.
• Analyze market feedback and customer behavior to continuously refine your outreach strategy.
• Provide proactive support to clients, ensuring they remain engaged throughout the pre-sale process.

Requirements :

• Minimum 2 years of experience in a call center or telesales role ; familiarity with high-volume, multi-channel environments is essential.
• Strong interpersonal and communication skills, with the ability to adapt tone and messaging across different platforms.
• Demonstrated ability to build rapport and establish trust with customers remotely.
• Comfortable using CRM systems, messaging platforms, and digital tools.
• Fluency in English is required; additional 1 / 2 languages are a plus.
• Bachelor's degree in Languages, Marketing, Business, Communication, or related fields.
• Highly organized, resilient, and goal-oriented.

Why Unox?

Continuous Innovation : Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment : We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth : Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance : We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.