Ingegnere di servizio sul campo uno - Field Service Engineer 1 (M/F/X)

Atlas Copco; Agrate; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in vacuum and exhaust management technology seeks an Onsite Service Engineer to deliver best-in-class support for semiconductor products. This role encompasses installation, maintenance, and troubleshooting of high-tech equipment, with a focus on customer satisfaction and technical development. A supportive team environment, expert training, and clear career growth paths are offered to successful candidates.

Servizi

Supportive Team Environment

Expert Training & Development

Top-Tier Equipment

Career Growth

Competenze

• Strong technical skills required for installation and maintenance.
• Ability to troubleshoot equipment issues effectively.
• Experience in customer support is essential.

Mansioni

• Conduct installation, commissioning, and maintenance of products.
• Perform complex customer support activities and generate reports.
• Collaborate with teammates to enhance service delivery.

Conoscenze

Technical skills

Customer satisfaction

Troubleshooting

Formazione

Engineering degree or equivalent technical background

Strumenti

Software products

Descrizione del lavoro

Your Role

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers to install, commission, maintain, and troubleshoot our products, enabling technology for everyone across the planet. The most important characteristic of our Onsite Service Engineer Level 1’s is the continuous development of knowledge and technical skills to ensure customer satisfaction and great teamwork. Field service engineers enjoy taking on challenges and finding solutions. You will remain cool under pressure, and if you don’t know the answer, you’ll use our processes, systems, and network to find it. You take ownership of creating high-quality work. You will be expected to deliver frontline support in key operational activities, including installation, commissioning, maintenance, and troubleshooting of Edwards products, with a focus on safety and quality while maintaining a high level of customer satisfaction. Working in a fast-paced and demanding environment, a resilient mindset is essential for this role, which offers an opportunity to learn and develop your engineering skills by working on exciting and highly technical equipment.

The mission and purpose of the Onsite Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

The Field Service Engineer accomplishes this mission by performing complex customer support activities including but not limited to installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.

What you will do :

• Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products.
• Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information.
• Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support
• Work alongside teammates
• You will be expected to learn and develop your knowledge and skills as a Field service engineer.
• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission
• As part of your role, you will be expected to set up, operate, and maintain software products and monitoring platforms on Edwards equipment.

What we offer you:

• A Supportive Team Environment – Work with experienced professionals who value knowledge-sharing and collaboration.
• Expert Training & Development – Get hands-on training with experienced engineers, plus ongoing technical support to advance your skills.
• Top-Tier Equipment – We’ll set you up for success with a company laptop, mobile phone, and full PPE.
• Career Growth – Join a company that invests in its people, offering clear pathways for development and promotion

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.