Information Technology Technician

Sharp Brains; Torino; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A tech solutions company is seeking an IT Support Technician L1 to provide on-site support in Modena. The ideal candidate should have over 3 years of experience in desktop support and be proficient in troubleshooting Windows and Apple systems. Responsibilities include fault diagnosis, maintaining ticket updates, and ensuring timely communication with customers. This is a full-time freelance contract with opportunities to extend the contract duration.

Competenze

• More than 3 years of experience as IT Support.
• Proficient in Windows desktop support.
• Basic knowledge of Mac operating system.

Mansioni

• Provide first / second-level contact and problem resolution for customer issues.
• Maintain ticket updates for all reported incidents.
• Perform general preventative maintenance tasks on computers, laptops, and printers.

Conoscenze

Desktop Support

Fault Diagnosis

Windows Desktop Support

Basic Mac Support

Networking Knowledge

AV Troubleshooting

Strumenti

Cisco Jabber

Microsoft Office 2010

Descrizione del lavoro

Overview

Job Title: IT Support Technician L1 (On-site)

Role Type: Full-Time Freelance Contractor

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Modena, Italy (On-Site)

Languages required: English (B2), Italian (B2)

Responsibilities

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.
• Provide first / second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms.