Information Technology Support Technician

New Horizon Family Health Services; Pavia; In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A healthcare service provider is seeking an IT Support Technician to maintain and support computer hardware, software, and peripherals. The ideal candidate will have experience in troubleshooting, client support, and a background in healthcare technology. This role offers a comprehensive benefits package including medical, dental, and vision options. Join us in providing quality patient-centered healthcare while enjoying a vibrant community in Greenville.

Servizi

Vacation, holidays, and sick leave

Flexible Spending and Health Savings Accounts

403(b) Retirement Plan with employer match

Competenze

• Minimum two years relevant experience in IT support.
• Experience preferably in a healthcare setting.

Mansioni

• Handle service requests via ticket system and provide troubleshooting.
• Support Windows-based laptops/desktops and manage user accounts.
• Document issue resolution and assist with IT budget preparation.

Conoscenze

Troubleshooting skills

Client support

Windows OS knowledge

Formazione

Associate Degree in Computer or Information Technology

Bachelor’s Degree in a related field

Descrizione del lavoro

Location : Greenville, SC

Job Id : 214

Number of Openings : 1

JOB SUMMARY :

The Information Technology (IT) Support Technician works under the supervision of the IT Services Delivery Manager. This role is responsible for maintaining and supporting all client computer hardware, software, and peripherals, and troubleshooting issues organization-wide.

DUTIES PERFORMED :

• Handle service requests via ticket system, phone, email, or in person; provide remote or onsite troubleshooting to resolve technical problems efficiently, following issue prioritization and SLA guidelines.
• Support Windows-based laptops/desktops with installation, maintenance, management, configuration, and issue resolution.
• Assist with basic troubleshooting for networking, printing, and IP telephony systems.
• Document issue resolution and work performed.
• Manage client user accounts, including password management, creation, modification, and deletion.
• Install and set up client systems for new employees, relocations, or hardware replacements.
• Coordinate with the Purchasing Coordinator to track IT assets and assist with purchase requisitions.
• Support the Systems and Network Administrators with project work or emergency issues as needed.
• Participate in weekly on-call shifts to respond to emergency requests.
• Assist with documenting expenditures, preparing the annual IT budget, and generating reports for the IT Services Delivery Manager.
• Build and maintain positive relationships with hardware/software vendors, management, and staff.

QUALIFICATIONS :

Education:

• Minimum two-year Associate Degree in Computer, Information Technology, or related field with three years of experience, preferably in healthcare, OR
• Bachelor’s Degree in a related field with two years of relevant experience.

Experience:

• Minimum of two years relevant experience.

Benefits :

New Horizon Family Health Services offers a comprehensive benefits package, including:

• Vacation, holidays, and sick leave

Optional Benefits include:

• Medical (PEBA State Health Plan), Dental, and Vision
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short and Long Term Disability
• Optional 403(b) Retirement Plan with up to 4% employer match after the first year
• Continuing education through SC AHEC

Mission :

Providing quality, affordable, patient-centered healthcare to improve community health. Our vision is to make our community one of the healthiest in the nation, with superior patient care as our hallmark.

ICARE Values :

Our values—Integrity, Collaboration, Accountability, Respect, and Enrichment—guide our employees toward fulfilling our mission and vision.

Community :

Greenville, SC offers a vibrant lifestyle with mountains, lakes, outdoor activities, cultural events, and proximity to beaches, situated conveniently between Atlanta, GA, and Charlotte, NC.

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