Information Technology Support Technician

New Horizon Family Health Services; Ferrara; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading health services provider is seeking an IT Support Technician to maintain and support client computer systems. This role involves troubleshooting, managing service requests, and documenting resolutions, ensuring optimal IT operations within a healthcare environment. Candidates must have relevant education and experience in IT support, with a focus on customer service and teamwork.

Servizi

Vacation plus holidays and sick leave

Medical, Dental and Vision benefits

403(b) Retirement Plan with employer match

Continuing education courses

Competenze

• Minimum two years experience in IT support.
• Experience in a healthcare setting preferred.
• Ability to manage inventory of IT assets.

Mansioni

• Provide remote or onsite troubleshooting for technical problems.
• Support Windows laptops/desktops and provide issue resolution.
• Participate in weekly on-call shifts for emergency requests.

Conoscenze

Troubleshooting

Documentation

Customer Service

Formazione

Associate Degree in Computer or Information Technology

Bachelor’s Degree in related field

Descrizione del lavoro

The Information Technology (IT) Support Technician works under the direct supervision of the Information Technology (IT) Services Delivery Manager. This position is responsible for the maintenance and support of all client computer hardware, software, and peripherals and will provide troubleshooting of all client computer issues throughout the organization.

DUTIES PERFORMED :

• Fields service requests submitted via ticket system, phone, email, or in-person; provides remote or onsite troubleshooting as appropriate to identify and resolve a variety of technical problems in a professional and timely manner; manages requests using issue prioritization and SLA guidelines.
• Supports Windows based laptops / desktops for overall installation, maintenance, management, configuration, issue resolution of all client hardware and software.
• Provides basic troubleshooting and support for networking, printing, and IP telephony systems.
• Furnishes written documentation of issue resolution, work performed.
• Provides support for all client system user accounts, including password management, creation, changes, and removal.
• Provides installation / set up of client systems, as required (new employees, relocation, replacement hardware, etc.).
• Coordinates with the Purchasing Coordinator to maintain an accurate inventory of IT assets, and assists with purchase requisitions as required.
• Assists, as needed, the Systems Administrator and the Network Administrator with project work and / or emergency issues.
• Participates in the weekly rotation of on-call shifts, providing appropriate response to emergency requests.
• Provides assistance to the IT Services Delivery manager with documentation of expenditures related to designated systems; collection of information needed to prepare the annual IT budget, cost reports, and other reports as needed; prepares and presents monthly / annual reports and special reports to the IT Services Delivery Manager as required.
• Establishes and maintains good working relationships with all computer hardware / software vendors, Executive Management, supervisors and other personnel.

QUALIFICATIONS : Education

• Minimum two year Associate Degree in Computer, Information Technology or related field and three (3) years experience, preferably in a healthcare setting, OR
• Bachelor’s Degree in related field and two years relevant experience.

Experience

• Minimum of two years relevant experience.

Benefits :

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices / options include :

• Vacation plus holidays and sick leave

Optional Benefits which include :

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Mission :

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values :

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.

Community :

Greenville, South Carolina is the perfect place to live, work, and play.Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

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