Incident Response Assistant - NYU Florence

New York University; Italia; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A leading university in Italy seeks an Incident Response Assistant on a part-time, fixed-term basis. The role involves supporting students during emergencies, engaging in various student life activities, and requires solid communication skills in English and Italian.

Competenze

• Progress towards a bachelor's degree required.
• Fluency in English and Italian preferred.

Mansioni

• Assist students with emergencies and report incidents appropriately.
• Engage in front and back-office tasks and provide assistance to students.

Conoscenze

Communication in English

Writing skills in English

Ability to work under pressure

Microsoft Office proficiency

Customer service

Empathy

Collaboration

Formazione

Bachelor's degree or progress toward a bachelor's degree

Bachelor's degree in Italian, Psychology, Medicine, Social Work or related fields

Descrizione del lavoro

Position Summary

Incident Response Assistant (part-time, fixed-term 10-12 month contract) - Incident Response Assistants are on the front line to assist students with any emergencies that arise. They report to the Residence and Student Life Manager, liaising with campus health professionals and the Facilities Office to respond in-person to incidents, report incidents to the correct channels, complete an on-call log at the end of each shift, write incident reports about any emergencies handled, meet with OSL staff once per week, and assist with check-in, orientation, and check-out. During office hours, IRAs engage in front and back-office tasks in the Office of Student Life and provide information and assistance to students, colleagues, visitors, and collaborators. IRAs ensure equitable and inclusive treatment of students and other stakeholders at all times.

Qualifications

Required Education
Bachelor's degree or progress toward a bachelor's degree

Required Knowledge, Skills and Abilities

Prompt and thorough communication in English; clear, objective, and thorough writing skills in English; ability to work under pressure; ability to use Microsoft Office suite software. Successful candidates must show evidence of their ability to legally work in Italy.

Preferred Education

Bachelor's degree in Italian, Psychology, Medicine, Social Work or related fields.

Preferred Certification/Other Qualifications
Fluency in English and Italian

Preferred Experience

Priority will be given to those candidates who have experience in a school/university environment.

Preferred Knowledge, Skills and Abilities
Willingness to respond in person to student emergencies when on call; customer service and life education-oriented; show empathy toward others; clear, objective, and thorough written reports that colleagues can act on; collaborative spirit; positive attitude; respect for diverse perspectives.

Additional Preferred Knowledge, Skills and Abilities

Experience in providing excellent customer service

Additional Information

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU Florence is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from under-represented individuals in the profession, across color, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU Florence affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.