Incident Response Assistant - NYU Florence

New York University (Berlin); Firenze; In loco; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

New York University (Berlin) seeks an Incident Response Assistant to provide support in emergencies for students. The role involves communication with various departments, report writing, and assisting in student-related tasks. Ideal candidates should have a Bachelor's degree and skills in customer service and effective communication.

Competenze

• Bachelor’s degree or progress toward it is required.
• Fluency in English and preferably Italian.
• Experience in a school/university environment is a plus.

Mansioni

• Assist students with emergencies and report incidents.
• Engage in front and back office tasks.
• Provide information and assistance to students.

Conoscenze

Communication in English

Writing Skills in English

Ability to Work Under Pressure

Customer Service

Empathy

Formazione

Bachelor’s degree

Bachelor's degree in Italian, Psychology, Medicine, Social Work or related fields

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Position Summary

New York University is an equal opportunity employer and is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity, and accessibility that inform academic excellence. Employees in this organization are expected to contribute to diverse, equitable, inclusive, and accessible learning and working environments for our students, staff, and faculty.

Incident Response Assistant (part-time, 10-12 month contract) – Incident Response Assistants are on the front line to assist students with any emergencies that arise. They report to the Residence and Student Life Manager, liaising with campus health professionals, and the Facilities Office to respond in person to incidents, report incidents to the correct channels, complete an on-call log at the end of each shift, write incident reports about any emergencies handled, meet with OSL staff once per week, assist with check-in, orientation, and check-out. During office hours, IRAs engage in front and back office tasks in the Office of Student Life and provide information and assistance to students, colleagues, visitors, and collaborators. IRAs ensure equitable and inclusive treatment of students and other stakeholders at all times.

Successful candidates must show evidence of their ability to legally work in Italy.

Qualifications

Required EducationBachelor’s degree or progress toward a bachelor’s degree

Required Knowledge, Skills and Abilities

Prompt and thorough communication in English; clear, objective, and thorough writing skills in English; ability to work under pressure; ability to use Microsoft Office suite software. Successful candidates must show evidence of their ability to legally work in Italy.

Preferred Education

Bachelor’s degree in Italian, Psychology, Medicine, Social Work or related fields.

Preferred Certification/Other QualificationsFluency in English and Italian

Preferred Experience

Priority will be given to those candidates who have experience in a school/university environment.

Preferred Knowledge, Skills and AbilitiesWillingness to respond in person to student emergencies when on call; customer service and life education-oriented; show empathy toward others; clear, objective, and thorough written reports that colleagues can act on; collaborative spirit; positive attitude; respect for diverse perspectives.

Additional Preferred Knowledge, Skills and Abilities

Experience in providing excellent customer service

Additional Information

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU Florence is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from under-represented individuals in the profession, across color, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU Florence affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.