Incident Command Architect — 24/7 Tech Resilience

TeamSystem; Milano; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing focus

Flexible hybrid

Development program

Diversity and inclusion

Impact culture

Job summary

TeamSystem in Milano seeks an experienced Incident Manager to design, implement and govern a robust Incident Management framework across our product portfolio. You will act as central orchestrator during critical events, ensuring availability and trust for our customers.

You will lead cross-functional responses with Technical Teams, Product Owners, DPO, Legal, Cybersecurity and Customer Success, drive post-mortems and blameless root-cause analyses, and translate incidents into actionable

Qualifications

• Minimum 5 years experience in Incident Management or high-stakes Technical Operations.
• Experience in 24x7x365 operations with SLAs and regulatory compliance.
• Ability to navigate stakeholders across countries and business units with diplomacy.
• Proven experience in defining and scaling processes with standardized frameworks.
• Outstanding communication skills for leadership during critical situations.

Responsibilities

• Design, implement and govern a robust Incident Management framework.
• Orchestrate cross-functional response during major incidents across multiple stakeholders.
• Lead post-mortem analyses and blameless root-cause reviews.
• Develop prevention policies and trend-monitoring systems to reduce incident frequency.
• Translate crisis data into clear narratives and KPIs for executives.

Skills

Incident Management

Service Management

Technical Operations

English (C1)

Cross-functional Collaboration

Job description

TeamSystem in Milano seeks an experienced Incident Manager to design, implement and govern a robust Incident Management framework across our product portfolio. You will act as central orchestrator during critical events, ensuring availability and trust for our customers.

You will lead cross-functional responses with Technical Teams, Product Owners, DPO, Legal, Cybersecurity and Customer Success, drive post-mortems and blameless root-cause analyses, and translate incidents into actionable