Inbound Customer Service Representative

Overseas Adventure Travel; Venezia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A travel company is hiring Remote Inbound Customer Service Reps to provide support to travelers. This role involves managing reservations, updating traveler information, and advising on itineraries. Candidates must have substantial experience in call centers and must be adaptable to work remotely. A strong PTO package and various benefits are included.

Servizi

Strong PTO package - 16 days

11 Paid holidays

401(K) with Company Match

Competenze

• 5+ years of experience in a call center environment.
• 2+ years of experience working remotely.
• Availability to work a 5-day schedule including 1 weekend day.

Mansioni

• Receive inbound calls; assist customers with managing their reservations.
• Update traveler information and process payments.
• Advise and book airline reservations.

Conoscenze

Customer service skills

Call center experience

Remote work adaptability

Descrizione del lavoro

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Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) to join our August 4th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match

Responsibilities

• Receive inbound calls; assist customers with managing their reservations.
• Update traveler information, educate them on tour itineraries, process payments, and handle escalated calls, de-escalating in a First Call Resolution approach.
• Advise, book, and update airline reservations using code-based software.
• Communicate comprehensive information about our products and policies to travelers.
• Work in a metrics-driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and Values Assessment.
• Set up stable internet and telephone services (details below).

Qualifications

• Availability to work a 5-day schedule within our hours of operation (Monday-Friday 9:00 AM - 8:00 PM EST, Saturday-Sunday 9:00 AM - 6:00 PM EST).
• Including 1 weekend day and 2 closing shifts during the week.
• 5+ years of experience in a call center environment.
• 2+ years of experience working remotely.

Remote Work Requirements:

• Hardwired internet (no Wi-Fi), recommended speeds: 50 Mbps download, 25 Mbps upload.
• Telephone service via landline or VOIP; responsible for setting up and providing a phone number for call routing.

Do Not Apply If:

• You are unwilling to work in a camera environment during training (6 weeks), which requires being on camera 8 hours per day.
• You are uncomfortable with receiving daily feedback, weekly quizzes during training, or weekly ranking assessments.
• You cannot work 1 weekend day per week.
• You cannot work 1-2 closing shifts per week (12 pm - 8 pm).
• You are unable to commit to a shift-bid environment with schedules changing every 4-6 months.
• You are uncomfortable with changing lunch and break times daily.

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