Inbound Customer Service Representative

Overseas Adventure Travel; Trentino-Alto Adige; In loco; EUR 30.000 - 50.000; Tempo pieno

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Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) for our August 4th, 2025 class. As a Traveler Support Counselor, you will provide excellent customer service and support to travelers.

Must be located in one of the following states : Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days, accruing more each year
• 11 paid holidays throughout the year
• 401(k) with company match

Responsibilities

Receive inbound calls; assist customers with managing reservations

Update traveler information, educate on tour itineraries, process payments, and handle escalated calls with a First Call Resolution approach

Book and update airline reservations using code-based software

Communicate product and policy information to travelers

Work in a metrics-driven environment, focusing on Average Handle Time, After Call Work, Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and Values Assessment

Set up stable internet and telephone services (details below)

Qualifications

Available to work a 5-day schedule within our hours (Monday-Friday 9 : 00 AM - 8 : 00 AM EST, Saturday-Sunday 9 : 00 AM - 6 : 00 PM EST)

Willing to work 1 weekend day and 2 closing shifts during the week

5+ years of experience in a call center environment

2+ years of remote work experience

Remote Work Requirements :

Hardwired internet with recommended speeds of 50 Mbps download and 25 Mbps upload

Telephone service via landline or VOIP; responsible for setting up and providing the number to GCC

Do Not Apply If :

Unwilling to work on camera during training (6 weeks, 8 hours per day)

Uncomfortable with receiving daily feedback, weekly quizzes, or weekly rankings

Unable to work 1 weekend day per week

Unable to work 1-2 evening shifts (12 PM - 8 PM)

Unwilling to work in a shift-bid environment with schedule changes every 4-6 months

Uncomfortable with daily changing lunch and break times

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