Inbound Customer Service Representative

Buscojobs; Campania; Remoto; USD 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A travel services company is seeking Remote Inbound Customer Service Representatives. You'll assist travelers with reservations, process payments, and provide information about services. Ideal candidates have over 5 years of call center experience and the ability to work flexible hours, including weekends. This role requires a commitment to a camera-on environment during training.

Servizi

Strong PTO package

11 Paid holidays

401(K) with Company Match

Competenze

• 5+ years of experience working in a call center environment.
• 2+ years of experience working remotely.
• Ability to work a 5-day schedule including weekends.

Mansioni

• Assist customers with managing their reservations.
• Process payments and handle escalated calls.
• Communicate comprehensive information to travelers.

Conoscenze

Customer Service

Reservation management

Effective communication

Problem-solving

Descrizione del lavoro

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Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) to join our August 4th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match

Responsibilities

1. Receive back-to-back inbound calls; assist customers with managing their reservations.
2. Update Traveler information, educate them on tour itineraries, process payments, and handle escalated calls, de-escalating in a First Call Resolution mentality.
3. Advise, book, and update airline reservations as necessary using code-based software.
4. Communicate comprehensive information to travelers, including details about our products and policies.
5. Work in a metrics-driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment.
6. Set up stable internet and telephone services as required.

Qualifications

1. Must be available to work a 5-day schedule within our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST), including 1 weekend day and 2 closing shifts during the week.
2. 5+ years of experience working in a call center environment.
3. 2+ years of experience working remotely.

Remote Work Requirements:

1. Must have hardwired internet (cannot use Wi-Fi), with recommended speeds of 50 MBPS download and 25 MBPS upload.
2. Telephone service via landline or VOIP; responsible for setting up and providing the phone number to GCC for call routing.

Do Not Apply If:

1. You are unwilling to work in a camera-on environment during training (6 weeks), with 8 hours per day on camera.
2. You are uncomfortable with receiving daily feedback, weekly quizzes, or weekly rankings.
3. You cannot work 1 weekend day per week.
4. You cannot work 1-2 closing shifts per week (12pm-8pm).
5. You are unable to commit to a shift-bid environment with schedule changes every 4-6 months.
6. You are uncomfortable with changing lunch and break times daily.

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