Inbound Customer Service Representative

Overseas Adventure Travel; Abruzzo; Ibrido; USD 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A travel service company is seeking a Remote Customer Service Rep to support travelers by managing reservations and providing information. Candidates should have over 5 years of call center experience and be available for a flexible schedule, including weekends and evenings. The role requires strong customer service skills and the ability to work in a metrics-driven environment.

Servizi

Strong PTO package

401(k) with company match

Paid holidays

Competenze

• 5+ years of experience in a call center environment.
• 2+ years of remote work experience.
• Ability to work a flexible schedule.

Mansioni

• Receive inbound calls; assist customers with managing reservations.
• Educate travelers on tour itineraries.
• Process payments and handle escalated calls.

Conoscenze

Customer service

Call center experience

Remote work

Problem-solving

Descrizione del lavoro

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Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) for our August 4th, 2025 class. As a Traveler Support Counselor, you will provide excellent customer service and support to travelers.

Must be located in one of the following states: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days, accruing more each year
• 11 paid holidays throughout the year
• 401(k) with company match

Responsibilities

• Receive inbound calls; assist customers with managing reservations, updating traveler information, educating on tour itineraries, processing payments, and handling escalated calls with a First Call Resolution approach.
• Advise, book, and update airline reservations using code-based software.
• Communicate comprehensive information about products and policies to travelers.
• Work in a metrics-driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment.
• Set up stable internet and telephone services as required.

Qualifications

• Availability to work a 5-day schedule within our hours of operation (Monday-Friday 9:00 AM - 8:00 PM EST; Saturday-Sunday 9:00 AM - 6:00 PM EST), including 1 weekend day and 2 evening shifts during the week.
• 5+ years of experience in a call center environment.
• 2+ years of remote work experience.

Remote Work Requirements:

• Hardwired internet with recommended speeds of 50 Mbps download and 25 Mbps upload (Wi-Fi not permitted).
• Telephone service via landline or VOIP; responsible for setup and providing a phone number routed to GCC.

Do Not Apply If:

• You are unwilling to work in a camera-on environment during training (6 weeks), where you will be on camera 8 hours per day.
• You are uncomfortable with receiving daily feedback, weekly quizzes, or weekly rankings.
• You cannot work 1 weekend day per week during your tenure.
• You cannot work 1-2 evening shifts per week (12 pm - 8 pm).
• You cannot commit to a shift-bid environment with schedules changing every 4-6 months.
• You are uncomfortable with daily changing lunch and break times.

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