In Vitro Remote Support Center (RSC) - Apprenticeship

Siemens Mobility; Milano; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Un'azienda innovativa nel settore della tecnologia medica cerca giovani talenti per un'opportunità di apprendistato nel supporto clienti. Questo ruolo offre un'esperienza unica di 30 mesi, dove i candidati avranno l'opportunità di supportare clienti in Italia, gestire incidenti e fornire supporto tecnico. L'ambiente di lavoro è stimolante e valorizza la diversità, offrendo risorse per la crescita professionale e personale. Se sei un neolaureato ambizioso, questa è l'occasione perfetta per iniziare la tua carriera in un contesto internazionale.

Competenze

• Laurea richiesta e competenze comunicative forti in italiano e inglese.
• Capacità di lavorare in team e sviluppare relazioni positive con i clienti.

Mansioni

• Supporto ai clienti interni ed esterni con un servizio di supporto eccellente.
• Gestione degli incidenti di servizio e interazione con i team di supporto.

Conoscenze

Competenze comunicative in italiano

Competenze comunicative in inglese

Capacità interpersonali

Lavoro di squadra

Formazione

Laurea universitaria o equivalente

Descrizione del lavoro

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Then join our Remote Support Center (RSC) Organization in Siemens Healthineers as Apprenticeship who will be trained in 30 months as Customer Support for Italy.

This is a role well suited to an ambitious young graduate, looking for the next step in their career.

Your role:

• You support internal and external customers remotely and provide excellent support service for our Core Lab Solutions Product Portfolio (Diagnostics Systems for Laboratory Analysis).
• You contribute to service incidents management via our Siemens incident management process.
• You interact with our customers and other internal Support Teams ensuring “Best-in-Class” reactive, proactive, and interactive Support.
• You troubleshoot a variety of application issues.
• You provide technical on-site support at a national level with a potential development to international level, in close liaison with Customer Service management. This may require you to travel to a customer site.

Your expertise:

• You are under 29 years old.
• You have a university degree or equivalent.
• You have strong communication skills in Italian, and you have good English skills.
• You are available to travel occasionally.
• You have good interpersonal and communication skills; you are able to deal with colleagues and customers at all levels, you are able to develop positive customer relationships, and you are used to working in a team.
• You are preferably based in Milan and surroundings.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/it/products-services.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/careers.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.