In Vitro Remote Support Center (RSC) - Apprenticeship

Siemens Healthcare S.R.L.; Milano; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Siemens Healthcare S.R.L. cerca un apprendista per il Customer Support, che sarà formato nell'arco di 30 mesi. Questo ruolo è adatto a giovani laureati ambiziosi, con almeno una laurea e capacità di comunicazione in italiano e inglese. La posizione offre l'opportunità di supportare clienti a livello nazionale ed internazionale.

Competenze

• Giovane laureato ambizioso, sotto i 29 anni.
• Forti competenze comunicative in italiano, buone competenze in inglese.

Mansioni

• Supporto ai clienti interni ed esterni, gestione degli incidenti.
• Risolvere problemi applicativi e fornire supporto tecnico sul campo.

Conoscenze

Comunicazione

Interazione con i clienti

Lavoro in team

Formazione

Laurea universitaria o equivalente

Descrizione del lavoro

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Then join our Remote Support Center (RSC) Organization in Siemens Healthineers as Apprenticeship who will be trained in 30 months as Customer Support for Italy.

This is a role well suited to an ambitious young graduate, looking for the next step in their career.

Your role :

• You support internal and external customers remotely and provide excellent support service for our Core Lab Solutions Product Portfolio (Diagnostics Systems for Laboratory Analysis)
• You contribute to service incidents management via our Siemens incident management process
• You interact with our customers and other internal Support Teams ensuring “Best-in-Class” reactive, proactive, and interactive Support
• You troubleshoot a variety of application issues
• You provide technical on-site support at a national level with a potential development to international level, in close liaison with Customer Service management. This may require you to travel to a customer site
• You are under 29 years old
• You have a university degree or equivalent
• You have strong communication skills in Italian, and you have good English skills
• You are availability to travel may occasionally be expected
• You have good interpersonal and communication skills; you are able to deal with colleagues and
• customers at all levels, you are able to develop positive customer relationships, and you are used to work in a team
• You are preferably based in Milan and surroundings

Who we are :

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies :

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.