In Store Trainer, Milan

FashionUnited; Milano; On-site; EUR 48,000 - 64,000; Full time

Job summary

Prada Group seeks a dedicated Prada Ambassador to lead talent development in flagship stores across Italy. You will partner with store leadership to identify training needs, design action plans, and cascade content on brand, client journey and product knowledge.

The role emphasizes coaching, client experience, and ongoing staff development in a luxury retail environment. You will oversee onboarding journeys for new hires, ensuring a high-standard training culture, and collaborate with HR to

Qualifications

• Bachelor degree in learning and development fields, human resources management, psychology, or a related field or vocational training.
• 5+ years of experience in the retail training field or in a retail managerial role.
• Completed trainer qualification and relevant professional experience
• In-depth knowledge of talent management and/or personnel development methods and tools
• Excellent presentation and facilitation skills
• Strong coordination and organizational skills, with a high level of communication ability
• Fluent English is required

Responsibilities

• Partner with Store Manager & Store Leadership to identify training needs and develop action plans.
• Leverage in-store training tools: sessions, coaching, Daily Briefing moments, best-practice sharing.
• Collaborate with Merchandising, CRM, Events and other retail functions to organize and manage training activities.
• Perform Team gap analysis and build coaching plans, with ongoing feedback on progress.
• Drive training content cascading on Brand, Client Journey and Product knowledge.
• Lead in-store coaching focusing on selling skills, client experience and brand ambassadorship.
• Manage onboarding journeys for New Hires in the store in collaboration with HR.

Skills

Training delivery

Coaching

Presentation skills

Organizational skills

Communication

Education

Bachelor degree in L&D

HR management

Psychology

Trainer qualification

Tools

Training APP

Job description

JOB PURPOSE

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience. You will support the Store Manager in bringing to the store to full potential, achieving business results and qualitative objectives. You will also plan and cascades training programs in line with global, local and store priorities, promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels and support the Store Leadership in Team development and driving performance of individual Client Advisors.

RESPONSIBILITIES

PARTNER WITH STORE MANAGER & STORE LEADERSHIP

• Identify training needs in line with business priorities
• Develop training action plans at a Store & Client Advisor level
• Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
• Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
• Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level

TRAINING & CONTENT

• Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
• Drive in-store training initiatives with active shop floor presence
• Monitor quality, impact and true retention of training content
• Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)

CULTURE OF COACHING

• Lead a culture of in-store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High-End products
• Follow-up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one-to-one process in store (Coach the Coach)
• Ensure regular communication with Trainees, giving them continuous feedback on progress

ONBOARDING

• Manage onboarding journeys for New Hires in the store by facilitating their in-store induction and partnering with HR

KNOWLEDGE AND SKILLS

Bachelor degree in learning and development fields, human resources management, psychology, or a related field or vocational training.

5+ years of experience in the retail training field or in a retail managerial role.

Completed trainer qualification and relevant professional experience

In-depth knowledge of talent management and/or personnel development methods and tools

Excellent presentation and facilitation skills

Strong coordination and organizational skills, with a high level of communication ability

Fluent English is required

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Want to know more about working at Prada Group?