In-Room Dining (Room Service) Manager

Four Seasons Hotel and Resorts Gruppe; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Join Four Seasons Milano as the In-Room Dining Manager, where you will lead a team to deliver exceptional culinary experiences for guests. In this role, you will maintain high quality standards and ensure effective collaboration with kitchen staff, all within the prestigious setting of Milan's Fashion District.

Servizi

Competitive salary and benefits

Comprehensive training opportunities

Complimentary dry cleaning for uniforms

Meals at employee restaurant

Annual themed parties and ESG events

Employee recognition programs

Career opportunities with global potential

Competenze

• 2-3 years in a supervisory or assistant manager role in Food & Beverage.
• Knowledge of food and beverage service, cost control, and accounting.
• Fluency in English and Italian.

Mansioni

• Oversee all food quality and preparation methods in-room dining.
• Coordinate between departments and handle guest concerns.
• Design menus and maintain high service standards.

Conoscenze

Attention to detail

Interpersonal skills

Organizational skills

Formazione

College degree in hotel/restaurant management

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda, and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the role

We currently have an opportunity for a talented In-Room Dining (Room Service) Manager to join our iconic Four Seasons Milano in Italy!

What you will do

Reporting to the Director of Food and Beverage, you will work closely with the Executive Chefs and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price. You will attend regular operational meetings to ensure effective coordination and cooperation between departments. The In-Room Dining Manager will oversee the quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an environment dedicated to an attentive and distinctive experience for 24-hour in-room dining and private bar services. You will be visible in operations, provide recognition, promote good public relations, and handle guest concerns or special requests.

What you bring

We are looking for a passionate individual who ensures you and your team deliver the highest standards consistently, providing exceptional service and attention to our guests. You should have attention to detail, strong interpersonal and relationship-building skills, the ability to multi-task with excellent organizational skills, and a personal touch that enhances guest experiences. A college degree, preferably in hotel/restaurant management or equivalent experience, is required. Two to three years of previous experience in a supervisory or assistant manager role in Food & Beverage is also required. You should have working knowledge of food and beverage service, cost control, labor management, maintenance, merchandising, and accounting. Additionally, you must be able to operate computer equipment and food and beverage computer systems. We seek a dedicated individual who shares our passion for excellence and delights in creating memorable experiences for our guests.

What we offer:

• Competitive salary, wages, and comprehensive benefits
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms
• Meals available at our employee restaurant
• Employee experience initiatives, including annual themed parties and ESG events
• Employee recognition programs
• Opportunities for a successful career with global potential

Schedule & Hours:

This position is based at Four Seasons Milan and offers a fixed-term contract. The role includes a flexible schedule with the ability to work all shifts, weekends, and holidays. Candidates must possess the legal right to work in Italy and be fluent in both English and Italian.