Implementation Engineer (m/f/d) - with Italian

BD Nogales Norte; Napoli; In loco; EUR 57.000 - 98.000; Tempo pieno

Descrizione del lavoro

A leading global healthcare company is seeking a BD Rowa Implementation Engineer to implement and service BD Rowa systems in Campania, Italy. The role involves troubleshooting, customer training, and building long-term relationships with clients. Applicants should have technical training and experience in field services, along with strong communication skills in English and Italian. A competitive salary range of €57,300.00 - €97,400.00 EUR annually is offered.

Servizi

Highly motivated global environment

Innovative workplace climate

Long-term collaboration perspectives

Competenze

• Experience in the pharmaceutical industry preferred.
• Ability to read electrical circuit diagrams.
• Knowledge of network and IT infrastructures in Windows.

Mansioni

• Provide troubleshooting and system consulting for customers.
• Lead machine performance improvement efforts.
• Deliver customized training to customers.

Conoscenze

Technical training

Field service experience

PLC handling

CAN-bus system knowledge

MS Office proficiency

Analytical thinking

Fluency in English

Fluency in Italian

Formazione

Professional training as technician or system administrator

Descrizione del lavoro

About the Role

The BD Rowa Implementation Engineer is a newly created and key position within the BD Rowa Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This role will independently provide efficient and effective services for BD Rowa customers in a timely manner, including but not limited to setup configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.

Responsibilities

• Offering advanced problem resolution, troubleshooting and system consulting as required by the customer.
• Upgrade BD Rowa software and hardware.
• Lead and drive machine performance improvement through proactive monitoring and the use of documented standards.
• Become a trusted advisor to assigned customers to build long-term business relationships.
• Understand and partner with customers about Rowa technologies and their impact to optimize customer workflow.
• Customize and deliver customer training.
• Adaptation and elaboration of technical documentation.
• Mentor Service Technicians.
• Learning new software updates/features and distributing them to team members.
• Follow documented practices for reporting product issues and improvements.

About You

• Successfully completed professional training as technician or system administrator, ideally experience in pharmaceutical industry
• Experience in field service
• Good knowledge in handling PLC and CAN-bus systems
• Experience with MS Office Suite products
• Ability to read electrical circuit diagrams
• Knowledge and experience of network and IT infrastructures in a Windows operating system environment
• Proven analytical thinking and knowledge in the areas of software installation, configuration and troubleshooting
• Adherence to delivery dates and high-quality standards
• Initiative, independence, loyalty and team spirit
• Fluent in English and Italian
• Excellent written and oral communication skills

Our Offer

• Collaboration in a highly motivated global environment.
• A familiar work climate in an innovative environment where your input counts.
• A safe workplace with long-term perspectives.
• We endeavor a long-term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.

Interested in a career with BD but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/

Salary & Location

Primary Work Location: DEU Kelberg - Rowastrasse

Salary Range Information

€57,300.00 - €97,400.00 EUR Annual