Implementation Consultant

Deliverect; Milano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Deliverect is seeking an Implementation Consultant to guide key customers through seamless technical implementations, driving adoption and long-term relationships.

You will lead complex projects, deliver training, and tailor the Deliverect platform to client needs, collaborating with cross-functional teams. Fluency in English is required, with 1–3 years in a client-facing technical role in SaaS.

Competenze

• Fluency in English is required.
• 1-3 years in a client-facing technical role (SaaS preferred).
• Proven track record delivering technical solutions and managing projects for SMB to enterprise.
• Strong communication and presentation skills to explain complex concepts.
• Knowledge of REST APIs, webhooks, and token authentication.

Mansioni

• Lead and manage multiple, complex implementation projects with timelines and client expectations.
• Deliver training sessions and provide hands-on post-implementation support.
• Configure Deliverect platform to match client needs and provide customised solutions.
• Identify, diagnose, and resolve technical issues during implementation and escalate when needed.
• Collaborate with Sales, CS, and Product to relay client feedback and improve workflows.

Conoscenze

Fluent English

Client-facing

REST APIs

Grafana

Sentry

HubSpot

Zendesk

Strumenti

Grafana

Sentry

HubSpot

Zendesk

Descrizione del lavoro

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:

The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality while we collaborate closely with customers to tailor our services to their unique requirements.

Your Impact:

As an Implementation Consultant at Deliverect, you will play a pivotal role in driving our success by guiding key customers through a seamless technical implementation process. Your direct engagement and technical expertise will be crucial in ensuring the successful adoption of our solutions, fostering long-term client relationships, and directly contributing to Deliverect's growth and impact.

This will be either a full-time, hybrid role with a flexible work schedule, offering 3 days in a local European office and 2 days from the comfort of your home. Or a fully remote role working from the comfort of your home dependent on your location.

What you will do:

• Lead and manage multiple, complex implementation projects for a diverse range of clients (SMB, Mid-Market) managing timelines and client expectations while making decisions on project execution and escalating significant scope changes (approx. 40% of the time).

• Deliver comprehensive training sessions to clients and partners, equipping them with the knowledge and tools to effectively utilize the Deliverect platform, and provide hands-on support during and post-implementation to resolve technical issues (approx 30% of the time).

• Act as a trusted technical advisor, configuring the Deliverect platform to align with specific client needs and delivering customised solutions using your deep knowledge of our product suite and integration capabilities (approx. 30% of the time).

• Identify, diagnose, and resolve technical issues encountered during implementation, escalating complex problems to Engineering or Product teams and ensuring timely resolutions for clients (approx. 20% of the time).

• Collaborate closely with internal Sales, Customer Success, and Product teams to relay client feedback and contribute to the continuous improvement of our implementation workflows and platform enhancements (approx. 10% of the time).

What you will Bring:

• Fluency in English is required & any additional languages are a plus.

• 1 - 3 years of experience in a client-facing technical role, such as an Implementation Consultant, Onboarding Specialist or Technical Account Manager, preferably within a SaaS company.

• A proven track record of successfully delivering technical solutions and managing projects for SMB, mid-market or enterprise clients.

• Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

• Great troubleshooting and problem-solving skills, with a proactive mindset to thrive in a fast-paced and dynamic environment.

• Knowledge of REST APIs, webhooks, and token authentication.

• Familiarity with logging and error monitoring tools (e.g., Grafana, Sentry) and the ability to delve into logs to troubleshoot.

• Experience with CRM platforms (e.g., HubSpot) and ticketing systems (e.g., Zendesk) is preferred.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

• Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [e-mail].