ICT Operator

Hitachi Rail S.p.A.; Pistoia; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Hitachi Rail S.p.A. is looking for an enthusiastic IT Service Desk and End User Computing Engineer in Pistoia. The role involves supporting users, managing IT incidents, and contributing to Cyber Security efforts. Ideal candidates have strong Microsoft environment experience and good communication skills, along with a B1 English proficiency level.

Competenze

• Experience supporting users in Microsoft environments.
• Knowledge of networking and ticketing systems like ServiceNow.
• Ability to work autonomously and communicate effectively.

Mansioni

• Manage incidents and requests efficiently.
• Provide user support and assist End Users directly.
• Support Cyber Security in daily operations.

Conoscenze

Microsoft client/server environments

Active Directory

Office 365

Troubleshooting skills

DNS and DHCP knowledge

ServiceNow

VPN and Proxy solutions

Formazione

Fluent English (B1 level)

Strumenti

Microsoft MECM

Cisco video devices

MDM systems (AirWatch / Workspace ONE)

Descrizione del lavoro

Hitachi Rail is seeking an enthusiastic, self-motivated IT Service Desk and End User Computing Engineer who thrives in a fast-paced environment. The successful candidate will perform a wide range of tasks, from administrative to strategic. The position is based in Pistoia.

About Us

Joining Hitachi Rail means contributing to a global leader in digital transformation and technology. Our operations span worldwide, fostering a multicultural environment dedicated to sustainable and innovative solutions that bring people together. We invite you to be part of our journey.

Accountabilities

• Manage incidents and requests efficiently
• Provide support to the Business to meet demands
• Support the Infrastructure and Operations team
• Follow directives from the Head of Infrastructure and Service for the Vehicle Business Unit
• Apply IT standards of the Rail Group to infrastructure
• Support Cyber Security in daily operations
• Assist End Users directly or through the Outsourcer team

Required Skills / Knowledge

Hard Skills

• Experience supporting users in Microsoft client/server environments
• Basic knowledge of main Microsoft on-premise server technologies (SharePoint, IIS, Active Directory, Certification Authority)
• Good knowledge of Office 365 suite (Outlook, SharePoint, Teams, OneDrive)
• Experience with computer roll-out and software installation
• Basic knowledge of Microsoft MECM (creating software distribution packages)
• Basic knowledge of Active Directory management (account provisioning, group membership, policy management)
• Knowledge of DNS and DHCP
• Knowledge of network device setup
• Knowledge of Cisco video devices
• Medium knowledge of MDM systems (AirWatch / Workspace ONE)
• Experience with ticketing systems (ServiceNow)
• Knowledge of VPN and Proxy solutions
• Strong troubleshooting skills

Soft Skills

• Good communication and interpersonal skills
• Ability to work autonomously on tasks and projects
• Flexibility for business trips and extra hours
• Proficiency in English (at least B1 level)

Education / Qualifications

Fluent knowledge of English (written and spoken) at least level B1.

Thank you for your interest in Hitachi Rail. If your application is suitable, we will contact you. Feel free to learn more about us and our latest job openings.

At Hitachi Rail, we value diversity and are committed to creating an inclusive environment. We are proud to be an equal opportunity employer.

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